This needed to be bumped up separately because it is inexcusable HSN
Please read both posts as I find this totally inexcusable as an HSN customer of many years.
redman1 3 hours ago
I really appreciate your refunding me back to my original method of payment the price I paid of $33.88 to HSN, and I will check in 3 to 5 days for the Visa Debi Card Bank Checking Account Refund.
This morning contacted UPS by telephone and spoke with UPS Representative named Joseph in Guatamala City who said since the item has not yet shipped out he can make sure it is re-routed back to HSN using the same track number, so that is what will occur and HSN should email advise me when they receive the item back.
Again this item should have never been sold by HSN since there is no current operational contact information with anyone at all in connection with this Elite Bistro 8 Qt. Pressure Cooker, and especially since you stated above that Elite is not going forward with pressure cookers.
I did not want to be stuck with a lemon of a pressure cooker and HSN should not have sold this item knowing the contact information in the manual doe not work at all, because I never received any reply from anyone at all that I contacted, and I contacted many, and that is just irritating to say the least.
redman1 1 min ago
Someone from HSN with an accent called me and began questioning why I am returning this item and I referred him to the HSN Community Forum and all my posts there, and I also reiterated why……well it seems he still could not understand it so I just told him the company no longer offers any support or warranty service for this item and they are no longer involved in Bistro Elite pressure cookers…..I have no clue if he understood what I said to him, so I just gave up and said just leave my refund in my Visa Debit Bank Checking Account for the 1st HSN monthly payment I paid, and the pressure cooker is being returned by UPS ground service to HSN using the same UPS track#.
I wish when they train people they train them to totally comprehend, read, write, and of course understand the English language.
They also need to be trained as to know how to speak properly to customers, because this type of totally unacceptable HSN interaction, or should I say total non comprehension of everything I said, just leaves me shaking my head in shame at HSN, especially in this instance.
Posted in Customer Service
06.25.18 7:45 PM