Still Can’t Watch Videos On HSN!
In order to watch video on hsn.com, please update to the latest version of Flash.
I am still getting this message – despite the fact that I’ve downloaded it about 3 times on my computer, and my computer says everything is up to date! I close all windows, and restart my computer like I’m supposed to. Today I finally clicked into the pop up HSN is giving me and downloaded it, with much trepidation that maybe I’ve unleashed a virus on my computer – and it still doesn’t work!
Apparently Flash Player is not compatible with Chrome on a Mac, despite the fact that I downloaded it from the link on your website. I deliberately made sure I chose the Mac OS, and chose Google Chrome. I restarted my computer and nothing. So I guess if I want to ever view videos on your site I have to go through Safari, which I hate with a purple passion, because it is a horrid browser. :womanmad:
Yes, I enabled Flash, updated Chrome, my Adobe is up to date. Still can’t watch videos ONLY on HSN and ONLY on Google Chrome. If I use Safari browser, I can view them. I do want to stick to Chrome. Whenever I check to see if Adobe is updated, I see this message: “The settings on this page are not applicable to Google Chrome or Chromium based browsers (PPAPI).” However, there is no suggestions how to make it applicable to Chrome. Unless I can get an answer, I guess I’m locked out. Many complaints on the Web, no solutions.
Did you try Adobe’s help page I suggested in your TAY post? Have you enabled Flash in your browser?
It seems I needed to update to OSX El Captain, because my OS needs to be 10 or higher (Captain is 11) It takes forever to download. Hours, maybe. Stay tuned.
I even cleared my History, and I’m still getting the above message. I should never have gotten this message at all.
I put a shout out in the general community, but I seem to be the only one having this problem.
I’m sorry to see you’re having trouble watching the videos. . What browser are you using? Have you tried using a different browser?
Posted in Customer Service
07.05.16 11:41 PM