SHOCKED WITH CUSTOMER SERVICE TREATMENT
I called 1-800-284-5757 since it said on web site "call us anytime really" so I did. I ordered and received a blouse that shrinks and fades in 1 washing on gentle in cold water. It was returned. I was not refunded the original or return S@H. I was told I did not use the HSN card and I would not get the return S@H applied to Spendable Kash. I received this HSN Master Card years ago and used it very often. I waited 5 minutes to talk to Chris at 12:50am CT. I tried to tell him my problem and was repeatedly interrupted with a rude condescending tone between his taking aggrivated breaths. I asked him to let me finish explaining the problems with my return. He still would not let me explain the problems with my return. After I let him talk, I had to repeat most of what I tried to tell him because he did not hear me while he was interrupting. He tried to pass it off to the bank, and told me to call back tomorrow. The final results did get what I had been asking, but this is no way to treat a lady or a customer. After I was told there is no HSN Mastercard which I used to purchase everything I had received from HSN I asked Chris if I could apply for the HSN card that would allow me to get the VIP offers. He said I probably would not be able to get it because I already have a Mastercard. I told him I would like to still apply. After being treated so badly I am now regretting telling him my SS# to apply for the card. If needed is there a way HSN can identify the Chris I was trying to talk with? After being treated in the way he did, I do not trust him with my personal information. I am upset and shocked by his behavior, any very much regretting giving him any of my personal information. Never have I been treated in this manner by anyone with HSN. I am now worried, disappointed, and angry.
@carla_corinthos, I’m so sorry to hear that you were treated so rudely when speaking to us on the phone. Please know this is not something we want any of our customers to experience when speaking to us. I’ve forwarded the details of what happened to our leadership team for review so that we can look into what happened and work to ensure this doesn’t happen in the future. Thanks for bringing this to our attention.
I also experienced a negative interaction with a male customer service rep. However, I am so happy to report that the several times I have dealt with Customer Service over the last 15 years and had a female rep…Wonderful experience…problem/issue resolved…positive outcome. Maybe next time, "get disconnected" then call back and get a female rep…totally worth the effort.
Carla_Corintho, I too have had the same difficulty with all customer service people. I have been working on my problems for almost 2 years. I would love to come to some finality to my problems, but keep getting switched from HSN to their bank who handles my account, and back to HSN, etc. etc. etc. I don’t see an end in sight. They have sent me some paperwork to see if I can figure out the problem, but I don’t get paid for doing their work. This probem is costing me vulgar amounts of interest on my account each month, so I will attempt to do their job. My next step will be with attorneys, as I can’t seem to get any real answers frmom anyone.
I KNOW HOW YOU FEEL, I CANNOT EVEN PLACE A ORDER WITH MY PAYPAL ACCOUNT AT HSN, I WAS TOLD ON A POST HERE TO CALL HSN, I DID.. AND THE LADY WAS VERY BOSSY AND INPATIENT. SHE SAID I NEEDED TO CHANGE MY PAYPAL PASSWORD…AND I DID THAT..AND IT STILL DOESN’T WORK…I CANNOT CHECK OUT WITH MY PAYPAL..IT SAY’S PAYPAL CARD ALREADY IS ALREADY ON MY ACCOUNT…DUH!!! AFTER CHANGING EMAILS ECT. I GOT TO THINKING…WHY WOULD SHE TELL ME TO CHANGE MY PAYPAL PASSWORD? IT DOESN’T MATTER WHAT MY PASSWORD IS TO PAYPAL..HSN IS LINKED TO MY PAYPAL…NOONE AT HSN KNOWS ANYTHING ABOUT PAYPAL AT ALL!!! I HAVE BEEN TRYING TO GET THIS PROBLEM FIXED SINCE MOTHER’S DAY….IM TIRED OF BEING LIED TO…
Yep. I had a defective ring sold to me. HSN won’t back up the products they sell.
I had my night stand ruined after Katy Borghese’s room oils, tipped over . Stripped it immediately’ and another that came with vase left white marks on lovely expensive wood vanity. Vase also stuck to table. Took pictures as katy asked ,me to do and sent to address she emailed to me. I have no response, from her or HSN, whom I called numerous times. I have been excellent customer of Perlier, and would like to talk with Chip or Amanda as they are on today…day I purchased Katy’s fragrence oils was last day she was on, said they were discontinued andwere on sale…I have been trying for two years to get some restitution for my ruined tables..I still have pictures of damage, showing the vase in one…I do not refinish furniure, am 78 yrs, old, Skip istalking about his wife now on tv….I would like them to call me so I can tell them feel they are honest and nic people. customer sdrvice will not help me
I contacted customer service approximately an hour or so ago concerning duplicate charges on my debit card. I didn’t quite catch the young man’s name (he spoke with a heavy accent) but proceeded to explain my issue to him only to be spoken to in a VERY condescending tone which included a lecture on just how the banking industry works. When I tried to explain to him that the two authorized charges had cleared and that there are two duplicate charges showing as pending, I was basically called a liar and told that it was impossible that it could happen. Well, I am not a liar, and I know how the banking industry works, and I also know that HSN has lost a customer. I have shopped with HSN since 1999 but I will no longer do business with them. I have 7 recent orders boxed up to ship back. In the future, I will buy my Lancome at Macy’s and all other purchases will be made elsewhere.
Wow, I guess I’m not the only one that complains about the return policy, better to chat with them via compputor.
They need to look into this no return after 30 days. Sometimes you don’t get to it in 30 days. I bought a Margaritville machine which is still in the box, not opened because summer was over. It’s been 4 months. The item is out of stock and I’m sure someone has been waiting to get one when they come it. I have one in the original shipping box here. I shouldn’t of paid that much but you get caught up in it all .
Customer service is none……This is awful. No problem when you buy something.
Posted in Customer Service
01.27.16 9:27 PM