Shipping Complaint, Wanting a Refund
I placed an order for a vitamin supplement on March 14th. ALL of my supplements are shipped from Jacksonville, FL, or Piney Flats, TN, and they ALWAYS arrive within 3-4 days because my location is fairly close to those States.
However, my order on March 14th is coming from California, a couple thousand miles away!! To make matters worse, it supposedly shipped on March 16th, but it has NOT SHIPPED. Please don’t tell me about the 10 day shipping time, because there’s no way this will arrive in 10 days, and it should have NEVER been shipped from California!!
BILLING INFORMATION RECEIVED
I want a refund and a reorder from Jacksonville, FL.
- This topic was modified 1 year, 3 months ago by justwanthelp.
@hsn_ryan The only way it will arrive on the 23rd or 24th would be if it was expedited, which it’s not.
WHY should I pay for expedited shipping when my products are ALWAYS delivered in 3-4 days?? Actually, there has been a couple times when I received my supplements in TWO DAYS, with FREE shipping. Jacksonville, FL is about 6 hours from my house. California is about 7 DAYS from my house.
WHY did my order ship from California?? That’s what I want to know!
@justwanthelp, I’m very sorry to see this. When I look into your order I see your expected delivery date is 3/24. According to UPS tracking your package will be delivered on 3/23. Please let us know if you don’t receive your order by the expected delivery date. If you’d like your future orders to arrive sooner, please select one of our expedited shipping options at checkout.
Posted in Customer Service
03.21.18 7:22 PM