I purchased a Mine Find Necklace approximately two hours prior to midnight only to find at midnight that the shipping was now free. I sent an e-mail to customer service and have yet to receive a response, not even a note to tell me that they received my e-mail and that they would answer within 24 hours. Normally, I wait until after midnight to purchase, but in this case the number remaining was down to 12, so I panicked. At midnight I thought I could cancel and reorder but the item was in the next phase. All I wanted to know is if this necklace could receive the free shipping.
- This topic was modified 9 months, 2 weeks ago by OODIEBOM.
We’re terribly sorry for the late reply. I see that our CS Dept. took great care of you. You should receive your refund within 3 business days. Have a wonderful weekend. Please, feel free to reach out to us if you need anything. 🙂
I forgot to mention that the first e-mail was sent around 1am and the last one about an hour or two ago.
Posted in Customer Service
07.14.18 11:29 PM