Sharif Back Pack missing straps and cover bag very puzzling ?
Ordered a Sharif Back Pack it just came. I had ordered a previous one and loved it. This one was sent without the packaging and no cover bag and NO STRAPS TO MAKE IT A BACK PACK.
Customer service said they would pay to have it shipped back. Why can’t they just find the straps that go to the back pack and send them too me ? I am really dissapointed. Please Virgina warehouse DON’T SEND IT OUT IF IT DOESN’T HAVE ALL OF THE PIECES. NEVER HAD THIS HAPPEN BEFORE.
They offered to pay the 6 dollars for shipping or 6 dollars off the purse ? Why can’t they just send me the back pack straps ? I don’t want a discount I just want the bag cover and the straps that go with my purchase.
ITS A BACK PACK THAT IS WHAT IT IS WITHOUT STRAPS IT IS NOT A BACK PACK…IT’S NOW JUST A HAND BAG… and if I wanted a hand bag I would have ordered a handbag. Has to be a way to turn it into a back pack with some other strap or accessory at HSN please help !!!!
PS and INCLUDES THE STRAPS….LOL
Here is a follow up. I tried to order another bag by (not by Shariff) by Danielle Nicole. The bag does not have a video it looked large like a stylish briefcase and I did go by the measurements on line. It arrived today. I really wanted a backpack and but I thought well try this new maker Danielle Nicole Eva Satchel but the purse does not close. It is more like an open tote with a snap…
It has to close or zip up. (This bag will need to go on the train with me for work why I wanted a backpack) Its does have perfect pockets for a phone and tablet, but the center is wide open and any person could have liberties with my handbag in a crowded place. As a woman you just can’t commute with a wide open bag…
So how do I send them back ? I have the packing slip and was going to put both in one box with the 2 seperate slips and head down to the post office.
Guess I will have to wait until one of these designers makes a stylish purse back pack and uploads a video.
Hi logical, I can understand your frustration and I’m so sorry you didn’t receive the complete item as expected. Sadly HSN does not stock replacement parts and can only send out a complete order. If you need help with an exchange or a partial refund to keep as-is please let me know, I’ll be glad to help.
Posted in Customer Service
08.18.15 9:15 PM