serious skincare years best beauty bag
i tried to order this item several times yesterday only to get message that it was sold out. the very next day i find it available at $40 higher. so it really wasn’t sold out?!? were there only a certain number offered at the lower price? this is the very first time i have seen something like this happen. usually, sold out is sold out (mo longer available). I understand limited availability on auto ship items but this one is a first for me. Seems a bit deceptive
I think this is very deceptive. Yesterday, early in the day, they were sold out. today, they are available (although on extended delivery) at the higher price. If extended delivery is available today, why not yesterday at the lower price?
@123sammy, I’m sorry for the experience. It’s never our intention to seem deceptive. @southernlights55, makes a good point. Our TS is limited in quantity and only available for 24 hrs. Being that the Today Specials are huge values, our customers are super excited to get their hands on the deal. Which causes us to sell-out on the TS.
Like a true sale, quantities are limited and they offer a limited number at the TS price. I equate it to the same practice Ulta or Sephora uses with their Beauty Buster Sales. A limited quantity and once they’re gone, they’re gone. I can go back and buy at the regular price the next day. I understand your frustration because I’ve been there myself. That’s why it’s best to order right away.
Posted in Customer Service
11.18.17 7:18 PM