Called customer service today. A Christmas gift computer I gave quit working and tomorrow is the last day for Christmas returns! The web site states we can choose our method of returns; USPS or UPS. I needed some help! To return it today was of the utmost importance due to the return policy and being in the Midwest our mail and deliveries were not working today due to the extreme cold. I believe “Ron” was the man I spoke to. I explained we could not get any where today because of the warnings we have and the shutdown of our postal service. He informed me HSN doesn’t use USPS for returns. I ask him “then why is it listed on the website as a choice, either USPS or UPS.” He said, “I am not aware of any choice. You HAVE to use UPS. I know what I read, I am educated! I explained we were not to travel unless absolutely necessary and we had to travel to take to a UPS facility. Rudely he told me, “that is your choice. Get out and take it somewhere!” Not once but twice he basically told me, it was my problem. The wind chill at the time I spoke to him was -25. Yes, that is a negative 25 degrees. I can not afford to “eat” this defective computer. In the dangerous cold and wind, my husband and I (senior citizens) made the twenty mile trek to a UPS pick-up location. They informed us that they were not sure UPS was working today so it may not be picked up! So “thank you” HSN for your rude customer service and the lack of problem solving. I’m thankful for your extended return policy but I am not in control of a defective product, the weather or your continued downhill slide. No more big ticket purchases from HSN!
I can’t apologize enough for your most recent experience with us, @misfitmom. I appreciate the time that you took to share your experience with us and I’ll certainly pass it along to be looked into. For the inconvenience, I’ve issued $20 of Spendable Ka$h on your account that you can use on a future purchase with us before it expires on 4/2/2019.
Posted in Customer Service
02.01.19 1:26 PM