It was mentioned in the live presentation that this was a WiFi model. Well, it’s not. What a pain but can I get a no charge return label, please?
@czechers, I apologize once again for the information that was given on your purchase. We never intended to form any type of embellishment on the product. I truly hope you will give us another chance in the near future to provide you the great service you deserve.
You know what, Krissy? It’s funny that I received this email from HSN. Perhaps you should listen a little closer… you’re mistaken, but I appreciate the courtesy. I’d also like to know where my reply from Jordan went, replaced by yours? Thank you again for the “courtesy”, this will be my last purchase made from HSN.
We are contacting you regarding your order for the iRobot Roomba 640 Vacuum, order number ***** . At the time of your purchase, we may have incorrectly stated that you could schedule a cleaning mode or run the iRoomba through a phone application. Unfortunately, these options are not available on the model we presented.
HSN is dedicated to providing a level of service that greatly exceeds our customer’s expectations and we apologize for any confusion this may have caused. If you are not 100% satisfied, please contact our Customer Service at 1-800-284-3900 between the hours of 8 am to 1 am Eastern Standard Time or use the E-mail Us link below to have any return fees waived.
Hi @czechers, I reviewed a couple of the airings and didn’t hear that it was shown as a model with WiFi. However, as a courtesy, I’d be more than happy to waive the fee associated with the return label.
Posted in Customer Service
12.01.17 10:05 PM