I returned two pair of boots and a pair of earrings in the same box. The boots show a refund has been made but the earrings did not show as refunded. Why? These items were all sent back in the same box with a receipt and a credit to the original payment source. What happened?
I’m sorry for any concern with this refund! Anytime multiple items are sent back together,refunds can take up to an additional 8 days. The boots were refunded automatically since the label was scanned in, but the earrings will need to be manually refunded. I see the boots were just refunded today, so please allow some additional time. If you still don’t see the refund after those 8 days, let me know and I am happy to help.
Posted in Customer Service
11.25.15 3:27 AM