Does HSN Pay Return Shipping Costs ?
I have 2 dresses that I’m returning because they are defective – the dyes in 2 of the dresses are messed up – looks like bleach was spilled on them. Only noticed in the sunlight when I took to get the bustlines tacked but you can tell. Will I be charged the returned shipping for them? I’ll be using the easy return labeled included with the dresses. I noticed there isn’t a spot to put why they are defective so should I write that on the slip? I’ve filled out that they are defective and to return them. Thanks for any help because I’ve not had to return anything to HSN before.
In one word – no. Not usually. They will refund your return S&H in many cases if the item was defective. Otherwise – no/
All I can say is that I ordered the urban rebounder and when it was delivered to me I decided that I didn’t want it. I called HSN and asked how to return it and was told to have UPS pick it up and that it would cost me about $15.00. Well, I couldn’t get them to pick it up and when I brought it to UPS they charged me $50!!!! I called HSN and was told that since I changed my mind I had to pay that return price. Buyer beware!
BeautifulMiya, HSN does refund your original shipping costs when you return an item; so you’re not paying shipping both ways.
Hi BeautifulMiya, most of our products are shipped to you with an Easy Return label included. A fee of $6.95 for 5 lbs or less and $9.95 for more than 5 lbs will be deducted from the refund.
Posted in Customer Service
05.24.16 7:56 PM