Returns and Refunds
Recently returned 2 items (J. Mangano Pillows and Case ). "Try it and if you don’t like it send it back for a Full Refund". That’s what I did, but to my surprise, a FULL REFUND was NOT credited to my Credit Card. I got charged for shipping them back using their shipping labels. I don’t hear that from the Hosts when talking about Return Policies. Are ALL RETURNS charged w/shipping fees? When items are SOLD w/FREE SHIPPING, does that mean FREE SHIPPING to send back? Guess there’s fine print on labels that say this. If CS Reps see this Post, maybe clarification needs to be addressed again regarding return policies. First time returning item. Kind of left a "Bad Taste" in my mouth regarding the hype of returning items!
My returns are not being posted, my return for beats power beats has not posted and flex payments are ongoing
when in doubt, I call CUSTOMER SERVICE, HSN does have many different rules for different situations and the host are not going to deter customers from buying, by relaying any negatives when buying, their job is to SELL! YOU can find some answers on their website but NOT ALL!
tacobel51l, I’m sorry you had to return your recent purchase. Unless the item is damaged or defective, there is a charge to use the prepaid label included in your package. $6.95 for items 5lbs. or less and $9.95 for items more than 5lbs. You can find more information about the return process here.
Unless there was some kind of defect or you were sent the wrong color/size, you will pay to ship it back if you use the return lable. The $6.95 fee, or whatever it is, will be deducted from your refund. If the item had free shipping, you would still be charged the shipping fee if using the label.
I believe you only get free return shipping if you have an HSN card.
sounds and looks beautiful faire!! love you!! xoxo.
Hi, josey… I bought the Himalayn Gems Lapis & Blue-Topaz Sterling Silver ring (420-329)… and am so glad my purchase served to support the relief effort in Nepal. I also bought Heidi’s ‘Halting Glamour’ pin in the Aqua-colour (403-668).
Posted in Customer Service
04.29.15 3:37 AM