Returning Hamilton Beach Searing Grill- Dangerous to gift -Expect refund
Item # 443-419 is being returned as it is dangerous to use as designed, and I cannot gift this item.
Upon real close HSN consumer inspection I and others noticed the top portion of the grill which should get broiling hot when in use and lifted open, would have the bottom area of the top grill cover directly resting on the counter top, and the electrical cord would also get hot from the searing temperature of the grill, and the grilling condensation which could develop would drip down over the electrical cord.
As a consumer I reported this to HSN customer service and they agreed and stated I should mark it as defective, and they also waived the return charges. It will go back using the UPS Ground prepaid return label, and now I cannot gift this as I originally planned.
- This topic was modified 9 months, 2 weeks ago by redman1.
Many thanks HSN_Jordan:).
Everything has been noted and forwarded to our Leadership Team. The EZ Return Label, has been waived and your refund will be processed when the item has been returned to our warehouse. You should receive a refund 72 business hours after processing.
Posted in Customer Service
07.12.18 2:00 AM