Hi, 12/15 I spoke with rep & advised that item #575889 Heidi Daus Worth Waiting For Ring was not sized correctly. I had ordered it in 10 as I always do for my middle finger and it was too huge. I was advised to send it back as defective. I mailed it back & ordered another one in a smaller size which I did receive. The order number was **********. I am checking to see if you have received it yet as I don’t see my account credited and the rep Lucy advised I would not be charged to return as the ring was incorrectly sized. Thank you for your reply.
**Edited by HSN: Removed order info to comply with HSN Community Guidelines.**
It’s disappointing to hear that the ring sizing was not as it should have been @tamrick. I did check on your return and see that it is still on it’s way to our warehouse. I would allow a little more time as it makes its way back to us. Since we have an email address on file for you, once your return has been processed, you should receive a confirmation email. I also ensured that you will not be charged for return shipping as well.
Thank you Krissy for checking on that for me 🙂 Happy New Years !!!
Posted in Customer Service
12.29.17 5:10 PM