I returned Item 472-803, size 1X, color – black, date & time mailed back – 6/3/2016 at 3:15:03.
The First-Class Mail Large Envelope was expected to be delivered to HSN on Monday, June 6, 2016.
Please determine what happen to the envelope after it was received at:
To: HSN FULFILLMENT OF VA – RTW
1 AVERY ROW
ROANOKE, VA 24155
Inside the the same envelope that I received it in and used for the return, I enclosed…
1. The black top
2. The return slip
3. The following note:
Reasons for returning…
472803-001-484…The color of the black is not as shown on TV. The black garment that I received looks all washed out like it has been laundered many times. Out of the shipping bag, the garment looks older than those that I have had for twenty years. This does not look like a fresh new top…the fabric has been over-processed and as a result the garment has been prematurely aged to look dated.
HSN…I do not like to return things, but the tops that I have sent back to you were too bad and too expensive not to.
I would like the envelope found and my refund issued.
Erica… The item is showing returned today, 6/13/2016. Thanks
Those 3 items were returned 6/2/2016 and
this single item was returned 6/3/2016 after the others..
Hello , I see you were issued a refund for all 3 orders on 6/7. If you do not see the credits on your MasterCard I recommend reaching out to your bank.
Thank you, Edna111 – I’m sorry that you had problems too! I can only imagine the number of calls and chats CS has been dealing with if we are only a small sample of how widespread this issue was! I too am curious which end the problem was on. Have to admit, I do wonder if it was a Comenity issue more than HSN. But you’re right. We’ll probably never know! Sadly, my orders still have not sorted themselves either – and I gotta say, at this point I don’t know that I even want the bracelets anymore. I’d probably just get frustrated all over again every time I looked at them! *groan* I hope that your orders can get resolved soon! :heart:
Posted in Customer Service
04.28.16 6:44 AM