Returned item 12/29
Hi, I returned order # xxxxxxxxxx,xxxxxxxxxx & xxxxxxxxxx on 12/29, I also sent back order #xxxxxxxxxx in a separate package on the same day. I see this order has been rec’d and refunded to by acct on 1/2. However, the top 3 items have not shown returned and refunded to my account yet. They were shipped all out on same day & I have my receipt from the postmaster. Why haven’t the other 3 items been credited back to my account in full yet? I have confirmation from chat that I was sending these back and my acct would be refunded in full as well as s&h due to some problems with product. Please reply and let me know when this will be refunded to my acct. Thank you
***Edited by HSN: Removed Order Numbers to Comply with Community Guidelines***
- This topic was modified 1 year, 4 months ago by HSN_Kyle.
Oh no! I’m so sorry that your jewelry orders haven’t been refunded, @tamrick! I know how important every penny can be these days. I am happy to share that all three items were returned on 1/2 and I was able to issue the refunds. I apologize for the delay. They were returned to a different warehouse than your other item, but I agree, they should have been refunded by now. Rest assured, you will see these refunds within 72 hours.
Thank you so much HSN_Angela, I really appreciate your looking into that for me 🙂 OOPS sorry about putting order number in there, I forgot they weren’t allowed.
Posted in Customer Service
01.11.18 7:55 PM