I recently returned Item 404-450, a loveseat cover and I was shocked when I had to pay over $13 to return this item to HSN through UPS. In the past my returns were always free. I used the return label supplied. Will I be refunded for this along with the item refund ?
Can I return an Item that with the return label that is in the packeage?
How do I know when I order, if I have to pay to return ?
Hi , I’m sorry the cover did not work out for you. All returns that are not damaged or defective are charged a return fee (deducted from the refund) with the supplied Easy Return label. The label may not be available for some items and can be returned for refund using the shipping method of your choice, however the shipping cost is not refunded. Check out the FAQ’s on shipping here.
Posted in Customer Service
08.17.15 11:00 PM