Reporting to the Florida State Attorney General and BBB
Wow, like thousands of you, I have been dealing with shipping delays since 10/5 Craft Day. Cancelled orders, no notification, nothing. I took a chance on 11/5 and ordered some things, still there are problems. Took one more chance on 12/2. I am still experiencing the problems. After several days of trying to get a resolution on every problem, I finally had to escalate to the Vice President’s office. The next day I get an email that my money has been refunded and they are truly sorry. An ongoing issue has not been resolved and the VPs office won’t help. I have no recourse but to go the BBB and FL State Attorney General’s office. I have physical undeniable proof that I ordered and paid for the Cricut Air 2 which was the Today’s Special on 10/5. It got lost in the shipping/warehouse fisaco. It was in packaging for a while then abruptly just disappeared. I have screen shots as proof as well. I asked for a refund and was told to send the Cricut back, There was never one sent. I asked for a refund and was told I never paid. That is a total lie and I provided PROOF. Once again I was told that ‘our/HSN system doesn’t show that’. Then they gave me $20 spendable Kash. Seriously? $20 for a $249 machine?
Well, MY system of emailing and FEDEXing proof of payment shows that and works well and the Attorney General’s office got my proof and complaint this morning. I have sent the same evidence to The President of Cricut/Provo Crafts and to Ms. Anna Griffin herself. They should not allow their products to be sold on HSN.
Three strikes and you are out HSN. Been a long time customer but good-bye.
Hello , I’m so sorry this happened. I reported the lost stones on your first wearing to the Merchants and waived the return s&h should you choose to return the order. Let me know if you’d prefer an exchange, at no charge, while your size is still in stock.
Thanks Candace…I was able to retrieve the stones in my car so I’m going to glue them back on.
Just gets frustrating.Appreciate your reply.
…i wonder if hsn has any idea how badly this “warehouse/shipping” issue has played out here in customerland–i made the critical error to decide to use hsn/qvc/evine for almost all of my christmas gifts this year-an excellent idea, up here in michigan–no going out in the cold, cold snow…right?
so, here i am-with 2 out of 5 “soft & cozy blankets, w/ sherpa”…2…needed 5…wanted 5…paid for 5…got 2-and, still waiting on one to be refunded…(should be today)…now, i have to go and try to find 3 more king-size, blankets, similar to the 2 i managed to pry out of hsn…because, i plan my gift-giving, and these are-were- going to all the “kids”…you know what i mean!
not even getting into the “amplify 2pk earphones, w/storage pouches” disaster…oh, yes…no pouches-of course! ordered 2 2pks–got one…of course!
just, fyi…i’ve zero, none, no problems with evine or qvc…
i wanted to tell you, you are so not alone!
i also do want to acknowledge that i can’t help but feel just awful for customer service reps–can you even imagine that nightmare? every day, hundreds of pissed-off shoppers…
my problem, is that hsn is a multi-million $ company-surely, someone could have taken control of this fiasco-there was a solution, i guarantee it-it probably would have cost hsn some $, but, no amount of $ is worth all these bad feelings from even long-time customers…
best wishes…good luck…& happy holidays! ??
wow I didnt realize that there were still shipping issues, I feel fortunate that I have only had one item delayed and it was finally sent. Since then I have odered many items without any problems. Most of them have been clothes and beauty items. Is it certain items in particuliar that are not shipping?
I had a problem with a beauty item ordered on Nov. 20th. CS finally found one to send to me but the order status stills has “packaging”. I finally contacted CS after 2 weeks.
seems like soft & cozy stuff is problematic-but i think it’s just the luck of the draw, and which warehouse services your area…
like i said, though-hsn is a multi-million $ company, & “warehouse issues” are, frankly, unacceptable…
…and, bam! i did not receive either an update or a refund for that damned blanket today…as was expected…
i’m never straying from amazon again-i’m spoiled, i guess…2 day shipping, and they are dead serious about it…
Oh , That is a horrible story! Maybe the worst yet, that I’ve heard. Are you saying they still have your $250 from the Cricut that you never received? If so, I can definitely see why you took the steps you did.
I had one issue with the 10//5 Craft day purchases. It did finally resolve but not without intervention and emails with CS a few times.
But I’m starting to believe, what one poster said they were told during the 10/5 Shipping fiasco. I think they really did replace human beings in the warehouse with robots. I’m seeing way too many issues lately where folks are ordering one color of an item, and receiving another. Something a robot picking things off a shelf would not notice, but a human might.
And here’s another example of their supposed “better warehousing system” A few weeks ago, I purchased 3 similar AG items, as a Christmas gift. All three were meant to be used together. I ordered all three at the same day and time. They even gave me the buy more and save 1/2 off shiping for item 2 and 3. Well, guess what?
Instead of their warehouse “workers” (whether human or robotic) packing up all three items together and mailing together, each item shipped out a different day, by itself. Now that can’t be efficient, and/or save them money in shipping, to mail three separate packages, versus 1 package with the entire order.
So whatever they did to the warehouse, it doesn’t appear to be better or more efficient.
Posted in Customer Service
01.29.16 11:58 PM