Refund not posted to PayPal
I returned 3 clothing items and 1 jewelry item (a Jay King ring) and all 4 items show on HSN website as being refunded. The clothing items refunds were reflected on PayPal but the ring was not although HSN website states a refund was issued on 4/23. I received an email from HSN last week that said the ring had been refunded but when I looked at the HSN website it did not show a refund but the flexpay had been cancelled. I contacted customer service and they said they could see the refund in their system but it could take 8 days for a refund to be fully processed. Today I looked at my account again and realized that the ring was not refunded but instead it went to Spendable Ka$h. Not sure why this happened since I returned the ring within the 30 day refund period. Maybe just a mistake or a glitch in the system? This has never happened to me before. Please advise, thanks
I’m sorry for the confusion on this refund! I issued that $15.46 back to the original method of payment. You can usually see refunds posted back within 3 business days. 🙂
Macie thanks I’m gonna check this out. I’m shopping for a laptop. I’m so close to DE. I’ll probably go there to save on sales tax.
Posted in Customer Service
07.19.15 2:47 PM