Received used jacket & need HSN to make this wrong situation right
I purchased this item and it was delivered used and not brand new.
A. Landau for Colleen Lopez Dolman Sleeve Faux Fur Jacket
Navy | Size 3X
Now the 3X size in Navy color jacket is sold out, so it cannot be ordered again.
Even though purchased on clearance it should have clearly stated if the items on clearance would be used a used item, because I expected a brand new item which was the reason I ordered it, to specifically gift it.
I never buy or gift used items, so even if clearance items if HSN will be shipping me a used item I should know up front in the HSN advertisement for this item that the item will be sold as used and not brand new from the designer vendor.
Now I can’t gift this item, and will have to pay to have it professionally cleaned since it is faux fur and that is an additional expense I never expected to have to perform, and then I will have to give it to a family member and I feel this should not have happened by HSN shoving a used item at me even if it is a clearance item, because used items should be marked as used and sent to HSN outlets for resale and not be sold to unsuspecting HSN Members without their knowledge before purchase.
I would appreciate one of two actions to be taken by HSN, and and an honesty reply as to are all clearance items offered for sale on HSN used items?
1) A reply here and now from HSN customer service Managers or Reps that a brand new navy 3x item with the extra button and furrier hook and eye is attached professionally to the item along with the vendors and designers written documentation also enclosed, which can be held for me By HSN and shipped to me as paid in full, when they receive the used Navy 3x return faux fur jacket.
2) If a brand new navy 3x with all attachments noted above also attached to the brand new faux fur Navy 3x jacket is not available to still ship to me then a hefty credit refund back to my Visa Card on file to cover my professional faux fur dry cleaning expense would be greatly appreciated.
Lastly I wish to know from HSN Customer Service if all clearance items offered are used items, and how do we HSN Members know before purchase if we will be purchasing a brand new unused item, or a used item….HSN we really need to know this up front before making the HSN purchases please.
Also is the ivory jacket still available in size 3X also a used faux fur jacket, or is that a brand new from the designer vendor coming professionally hung on a hanger and closed in the vendor’s sealed plastic bag, with the extra large button and 1 furrier hook & eye, along with all written documentation from the Manufacturer and Coleen Lopez still attached by the Vendor on to the faux fur jacket?
Please reply asap, and many thanks HSN C.S.
- This topic was modified 1 year, 11 months ago by redman1.
Many thanks for the $5.00 HSN Visa Card refund for the navy used jacket, and if I decide to take a chance and order the white jacket and it also arrives not brand new but used, I will advise you again.
Thanks for checking Kyle, and for everything my friend, and have a great day!
Thanks Kyle, since HSN does not have another Navy 3x brand new jacket to ship to me, I will keep this used one and pay the expensive dry cleaning fee which is much more than $5.00, but thank you for your kind offer to refund $5.00 back to me Kyle, for receiving this HSN used item without knowing it was a used item before purchasing it on HSN.com.
Please issue the $5.00 refund back to my Visa Card on file, and please notify when that is enacted.
Thanks again Kyle, and I hope HSN will not ship out used items in the future to HSN Members unless they state under the product description that the item is used.
Also Kyle if I decide to order a 3x in the same jacket in ivory can you reply if it will be a brand new 3X ivory jacket, or will HSN again ship me a used ivory jacket, as this ivory jacket I would want too definitely be brand new to gift it, and brand new with all the attachments as already received with the same item in the other color jacket I got as really brand new with all attachments.
I already received one brand new jacket which arrived with the following:
1 extra jacket button, 1 furrier hook and eye, and the Coleen Lopez and Designer p piece written documentation tags all pro attached to the brand new jacket by the Manufacturer, and then jacket was placed on a hanger and professionally closed in a completely sealed plastic bag.
Please also reply and again thanks for everything Kyle.
@redman1, I’ve gladly issued the $5 partial refund back to your original method of payment. Please allow up to 3 business days for the amount to post back to your card. Unfortunately I don’t have a way to check on an ivory jacket prior to it being shipped as the items are shipped from an out of state warehouse from where I’m at however if you order one and it arrives with any issues, we’ll be happy to help with the resolution.
@redman1, I’m sorry to hear that your item arrived used and not in a new condition. We rarely resell items, but there are a few exceptions when we will ship a returned item to another customer. This only occurs if the product is in pristine (new) condition. Products that have been used or opened are sent to our outlet stores.
At this time, I don’t have any of the navy size 3X available to replace yours however if you want to keep yours as is, I can issue a partial refund on the order of $5 to do so. The other option we’d have is to have the item shipped back to us for a full refund. Please let me know which option you’d prefer and I’ll be happy to help.
Posted in Customer Service
05.18.17 6:08 PM