Really HSN… Really?
I’m a brand new customer with HSN and I purchased a
Arrow “Wallaby” Sewing Kangaroo Kabinet
Order number: 139*******
Item number: 330650
for my wife as a gift on JANUARY 13, 2017 at 12.06PM
and it was the last one in stock.
To my shock HSN cancelled that same order three hours
later (January 13th, 2017 at 2:50PM) via email.
(NO Phone Call)
In which, I didn’t notice the cancellation email till
the follow day (Saturday) and it’s now a holiday
weekend so I must wait until the following Tuesday,
January 17th, 2017 to find what’s up.
Tuesday came, I made contact with HSN via phone and
learned that my CC mailing address didn’t match with
what was on file at the bank.
Fair enough… I corrected the issue right then and
there with HSN and reordered the gift for my wife.
Arrow “Wallaby” Sewing Kangaroo Kabinet – Teak ( 1 Left)
Item number: 330650
Now mind you, I re-ordered this product on the 17th and
the estimated arrival is 3 to 7 business days. OK great…
so I waited, and waited, and waited for a conformation email
from HSN stating my order has been sent.
But no such luck, I again called HSN 5 days later to find
out what the hell is going on with my new gift order…. and I
get nothing from the HSN rep except It’s being shipped by
Well, what can I do but just wait!
So now it’s Wednesday the 25th of January and guess what
I received a new email today at 8:26AM (not a phone call)
from HSN telling me that my new gift order has been cancelled
again: after 8 days of waiting in suspense.
Here’s the wonderful note from HSN!
We’re sorry. We’ve already sold out of this item.
Please note, we’ve cancelled your order and assure
you your credit card was not charged.
And this was a gift that my wife has been wanting for years!!!
You would think that HSN would call you and say
“here’s what HSN can do for you for a replacement order”
but no such luck and surly a lack of customer service.
Way to go HSN!
That was my first and my last order through network!
And you can bet that I’ll be sharing my story via Social Media.
**** Edited By HSN – Removed Personal Information ****
@ TapinClick, I’m sorry to see the trouble you’ve had trying to get this for your wife. When I look into this I see that this item comes from one of our partner’s warehouses. we were notified today at 10:15am ET that they were not able to fulfill the order. I understand how frustrating this must be. Was there another sewing cabinet that you think your wife would like?
Yep, in 2 days I’ve racked up $18.00 in spendable cash on items I’ve yet to open. Love the alerts!
Happy Thanksgiving too:smileyhappy:
Good Luck:smileyhappy: Not shopping can be hard to do around this time of year.
Temptation is everywhere:womanlol:
Me too! I just received several alerts and one of the items had not yet arrived and it dropped over $20 off Melissa McCarthy Line. I immediately sent a email to have the price difference put on the spendable cash account . It really pays to use my favorites so you can get the alert and in fact it’s one of my favorite things that HSN does. Love that option. Also saved $20 on the Heidi Daus Christmas tree pin. As long as you do it within the 30 days it is a great way to save money . That’s also how I found the $10 Colleen scarf.
I think HSN is smart to have alerts when items you like drop in price. Most of the time I end up buying the item. On QVC they have a wish list but you aren’t alerted when an item goes on sale but there is a space where you can record the lowest rice you’ve seen on that item. I wish Evine had a wish list also with alerts but as far as I know, they don’t. I get excited when I see that little dot by My Account on HSN. I really should run for the hills instead but I don’t! My poor, poor credit card……..(and the rod in a closet of mine just broke and fell to the floor).
Posted in Customer Service
11.24.16 6:43 AM