Question re: shipping on product
I’m looking at the Polti 2-in1 cordless vac (item #470-044). It says it qualifies for VIP Easy Returns. I don’t have the HSN card, so I don’t qualify for the Spendable Ka$h; but I’m wondering if this means that it will have the HSN prepaid label in case I end up deciding to return it. I don’t want to get sticker shock having to return it to a manufacturer.
I understand your concern, @lizzie818! When an item says it has the VIP Easy Return option, that just means it will have an EZ Return label and if you have the HSN card, you will be issued Ka$h for the return if it needs to come back to us. That’s actually a great way to know for sure that an item WILL have the EZ Return option. While most of our items do arrive with a return label, you can always check with us if you want to be sure.
Thank you, Angela, for the quick response.
Posted in Customer Service
12.10.17 1:05 AM