Question on retuning a product
Hi: I had ordered origami shelf and it came in such a bad shape that i literally want to cry. it was completely broken and when when we took it out of the box, the box was torn. now if i want to return it, do we need to send it back in the same box? or can i use a different one?
you guys are the BEST~
Thank you so much…
on the other hand I will blame you if i go bankrupt with all my purchases here 😛
yes you can take the funds early and refund 75. thank you so much
HI Can you please issue a partial refund? I dont think i can send both back as my husband has been out of country and its huge to return both of them.
I WAS CHARGED SHIPPING ON THE ORDER ALSO, CANT REMEMBER HOW THIS WORKS
WAITING TO RECEIVE AN ORDER ON THE 24TH WOLFGANG PRESSURE COOKER I HAVE DECIDED I DON’T WANT IT AND IT’S BEEN SHIPPED. I PURCHASED ANOTHER KIND OUT IN A LOCAL STORE SO IF I DON’T OPEN THE PACKAGE CAN IT BE RETURNED THAT WAY? IF YOU OPEN AND USE THE RETURN INCLUDED IN THE PACKAGE ISN’T THAT DEDUCTED FROM YOUR ORIGINAL PAYMENT?
I’m very sorry the shelf arrived broken. You can use any package suitable for shipping to return it to us. I’ve also waived your return shipping fee. Would you like me to see if we have another one in stock to send out to you? Or if you decide to keep it, I can issue you a partial refund for the order.
, most items come with an EZ Return Label. This is a prepaid label that can be used to return your order. If the package is 5 lbs or less you will be billed $6.95. Items over 5 lbs will cost $9.95.
Posted in Customer Service
11.22.15 1:14 PM