question about exchanging
When you exchange an item and return the original do you get charged the return fee?
That’s a great question @jazzy333! If an item is damaged/defective and you opt for a replacement, you will not be charged the fee when using the Easy Return label (as long as you let us know beforehand). If there’s nothing wrong with the item and you want to switch it for a different color, then yes, a return fee would be charged.
Posted in Customer Service
12.13.18 8:30 PM