I requested a program guide to be mailed to me and have not received it. Please will you send an October program guide to me, since it is too late for the September guide to be mailed. Thank you.
I would like a program guide for October. thanks
, I’m sorry you didn’t receive a Program Guide for September. I have requested one for October. Please allow 7-10 days to receive.
True. You have to accept your customers as they are and as you find them. (unless they are abusive).
Delay appearances or don’t accept any calls. Don’t try to have it both ways. It is unfair and disrespectful to customers to accept all of the calls and conversations that praise the products, but then abruptly deny humanness. That caller might not have talked with anyone all day, and she might have needed to hear a kind word.
Anytime you deal with people or the public, you have to be prepared to deal with the humanity aspect. (Years ago I used to supervise a helpline for injured workers. Most of the calls were not concerning work or injuries, they were about lonely people who needed to talk. … and so we talked to them).
I think everyone intended to respect her request for privacy, but when would it be okay to offer condolences. … Surely there is no cut and dry timetable, and if she is not ‘ready’ then she is not ready – and it should be respected. It is just that it can’t go both ways.
Posted in Customer Service
05.01.16 7:49 PM