Product issue you need to know about
I bought the Joy and Iman Mother’s Day handbag with cross body bag TS Saturday before last. It was meant to be a gift. When it did not arrive for 10 days, I had to buy another gift instead. Still, I liked the bag and decided to keep it for something else. Sadly, the cross body bag is completely unusable. It will not zip closed. I would return both bags because of that but it would cost a fortune. Anyway, just wanted CS to be aware of the zipper issue. It is mentioned a lot of the product’s reviews. It is sad Joy and Iman promised something they did not deliver. I will think twice before buying anything of theirs again.
@charliek, I’m sorry to hear about the issues that happened with your order! Please go ahead and send back to us using the EZ Return Label and the returns will be free of charge. We’ll be sure to issue a full refund upon receiving them back.
Posted in Customer Service
05.11.17 5:11 PM