Problem with Heidi Daus Beauty and the Beast Rose Necklace
There appears to be a lot of speculation as to why the Heidi Daus Beauty and the Beast rose necklace was pulled from HSN. Some say the necklace will break if it is worn. Others say many of them arrived broken to begin with. My husband ordered one for me for Mother’s Day. I adore it BUT we are retirees. We cannot afford to lose $100 if the necklace breaks after the 30 day return allowed. Could someone in Customer Service please address this issue? I do not want to send my necklace back if I do not have to but I cannot wait until May for the gift and then discover I will not be able to wear it. Please help!!! Thank you!!!
If Anyone has a violet one to sell, I am very interested in Heidi Daus Besuty and the beast necklace in violet
It is a beautiful necklace. A shame that there were defective pieces. Some are selling these pieces, including violet, on ebay for double and triple the hsn TS price.
@charliek, I certainly understand your concern. I don’t know the details but we’ve had some reports of the necklace breaking. It’s good to know that this item comes with a manufacturer’s lifetime limited warranty. If for some reason it breaks after your 30 days are up, you’re still covered by the manufacturer’s warranty.
Thank you for your honest response. I genuinely appreciate it. That is why I love HSN CS so much. YOu guys are the best!
I do know about the warranty but one could spend a fortune in shipping back and forth. I guess I will just have to decide whether the piece’s beauty is worth the possible risk.
Posted in Customer Service
04.13.17 8:34 PM