Problem with a order
Hi, I am having a problem with one of my joy order’s on the huggable hanngers
JOY Huggable Hangers® 100-piece Mega Closet Set – Chrome
I got more suit hangers in the box then shirt hangers they are not 50 and 50 it like
70 Suit hangers and 30 tshirt hangers.
The other box is the correct amount. I am having to send one box back due to wrong items in box. And do not want to be charge shipping in handling for this problem. or do i have to send both orders back?
Also bad weather in ohio frezzing temps. wont be able to send it back till firday.
**HSN Edit to remove order number**
Hello ?, I’m so sorry the count of hangers was incorrect in your order. You would not be charged for s&h if you choose to return or exchange. Unfortunately, the color Ruby Red is not available to send a replacement order to you. If you’d like a different color, you can exchange the order for a color that is available. Or, if you can live with the count and the order as-is, I can offer you a $20 partial refund to keep them, without returning. Please let me know what you’d like to do and I will process it immediately.
Posted in Customer Service
09.07.15 11:52 PM