Problem signing in Comenity account.
Since Monday I’ve been trying to sign into my account to pay my bill, a thing that I do every month, I also receive an email from Comenity when my bill can be paid, that I did receive, but the code they send to actually get into my account is never sent, impossible to sign in without it. Is anyone having the same problem?
Guess it isn’t fixed. Tonight I tried to sign in, of course it didn’t recognize my computer ??? so I requested a code. FIVE TIMES!!! When I called the automated number, I finally heard the automated voice say they would charge me an extra $9.00 to speak to an actual person. What a dumb process. I’m going to pay my bill through my bank account, and when it’s paid off, I’m shredding my HSN Credit card. I don’t need to hang on a phone raising my blood pressure yelling at an automated voice (lol). Also, Kyle, I did call back and talk with an actual person, and she could only suggest I set up a new User name and password and try again. So no Kyle, they can’t help.
Ginosa,Sorry I am so late replying.I called again today and got a real sweet rep.She tried to create me another account because a big red banner kept coming up saying I needed to confirm info and I could not get that e-mail either.She tried to send me several e-mails but none came to me from the bank part…But like you,I get e-mails from everyone else.
It seems like it works today as long as I don’t hit the banner.At least I got payment made and will put nothing else on that card until I know it is fixed.
Merry Christmas to you and your loved ones.(smile)
Bassetbabe sorry to hear you haven’t been well. I was offered the same solution by the rep I spoke to, paying over the phone at no extra charge, but I refused, and sent my payment by mail. The point is why can’t we get the code to sign in? I’d like to be able to check my account, although having one last payment next month, and having decided to close my account, who cares? it’s their loss not mine. I have no problem signing in to all my other accounts only Comenity, because of the code. I wish you a happy holiday season.
My same thought Bassetbabe, I am not ordering any more, if I’m unable to sign in to my account, this morning I mailed out my check to Comenity bank, my last flex pay is next month, after that I will close my account. Last Monday when I realized I couldn’t sign in to my account because I never received the code, I called and was told they were having a problem, that it had nothing to do with my computer, and that the problem would be resolved in 24 hours! that never happened, but an email from Comenity bank did get through telling me my bill was available to be paid online, prior to me trying to sign in, to actually pay my bill. I’ve tried every day last week with no results so this morning I went back to writing a check and mailing it out, but as far as ordering, no way.
Ginosa,So sorry you still are having the code issues.I have been away from board sick the last few days so I just checked to see if it would recognize my computer and it did not.Then I asked 2 times for a code and never got it.
I am going to call back on 21st,like rep said,if it won’t let me sign in.I did have 1 other item on flex which I transferred to a MC..My mail service is very unreliable so I hope I can pay by phone with no charge if code issue is not cleared up.
I never would have thought clearing out my cookies would cause this problem here.All other websites are fine.I do hate to complain,so I hope it gets cleared up soon.
I hope a moderator will have some other ideas to try..
I am having the same problem.I try to pay for items ordered a few days later.This morning,it said it did not recognize my computer(I cleared cookies,etc yesterday) and said it would send me a code.
I tried numerous times and I got e-mail from everywhere else but no code.
I did call the number it told me to and rep said there really was nothing she could do .Just to call by 21st if I had not gotten code..So until this is cleared up,I will put nothing else on HSN card.
I hope to check back tomorrow and see that it is working.
Thank you Kyle.
Posted in Customer Service
01.12.18 1:33 AM