purchased 5 angel wraps for gifts and one for myself…imagine my surprise when i put my chosen one on to find a hole in the pocket–this is highly problematic, since i don’t know if any others have this defect without unfolding them, and, i will never get them back to pristine condition after that…i am requesting some recompense, a price adjustment, partial refund–whatever, to compensate me for this lack of quality control…the pocket simply isn’t sewn to the body of the wrap–again, fine for mine…but unacceptable for gifts, unacceptable for $140 worth of merchandise –and, too late to send back & re-order ********
thank you, tammy
***Edited by HSN: Removed personal info to comply with Community Guidelines***
- This topic was modified 1 year, 4 months ago by HSN_Krissy.
Oh no @aunttammy60! I’m terribly sorry to hear that one of your wraps came defective. Which color was it so I can certainly pass the experience along and I would be more than happy to offer $5 off of the defective item.
the taupe–i will let you know about the other 5’s pocket situation after christmas!
thank you! and, by the way…i love this darn thing…been wearing it since it got here this morning!
so lightweight, but so warm…great product
I am glad to hear that you love it @aunttammy60! They are marvelous. I have issued you a refund on one of the taupe wrap of $5 to your original method of payment. Certainly let us know how the others are.
Posted in Customer Service
12.06.17 7:13 PM