Price Adjustment Please!
Can I get a price adjustment for item
Ordered it on May 8. Price dropped on June 8. Thanks.
Hi deeklez, thanks for shopping with me.:womanhappy:
OMG :womanlol: :womanlol: :heart: LOVE YOUR ANSWER!!! GOOD LUCK ON WINNING …..SOMETHING ……ANYTHING! =) =)
Hmm… interesting. Now I think I see why my order was so messed up. I just posted about it on the help thread.
by the way, what a frustrating experience for you. I think the managers on this board are really pretty good about helping the best way they can and will do good for you.
I’m so sorry you are had this problem and that customer service was not helpful. Seems like there are a lot of problems lately on HSN. I think they better get them straightened out or they may loose customers. I know I will think twice before I place an order again.
Yikes?, epic fail? I completely understand whey you feel that way. The good news is, the rep you chatted with the first time was correct! We identified the issue as soon as it happened and are working to get every order affected by this corrected. I greatly appreciate your patience as the process will take just a bit of time. You will not want to place a new order, since the original one will automatically be reinstated. I’m sorry I can’t give you an exact time, just know our tech teams are working hard on this right now!
That would be so frustrating. I hope they get it fixed.
That’s the problem with automation.
Talk about feeling helpless. I check into my HSN account daily and noticed I had an order for Vince Camuto shoes. The only problem is, I never ordered them. They were being shipped to Texas (I live in New Jersey). And they were being sent under my name. Red flag anyone? I was able to cancel them through customer service. I was afraid to type in my password so I had them cancel the order. Now I’m unable to create a new password! I can go in under a temporary but I cannot make a new password. They have walked me through it 7 times and the OOPS explanation always comes up at the end that my information doesn’t match. The reply is, Well, I never had this happen. I’ll send it to our tech department. Do you think I’ll ever hear from them and get this ironed out? It is SO annoying. I’m ready to give up on HSN and I’m a VERY good customer. Thanks for letting me vent.
Feeling the same way after HSN oversold the SSC TS last weekend but continued to advertise the single shipment as available (not on Extended Delivery.) I was charged and then informed 24 hours later that they couldn’t fulfill my order after all. Two chats with CS solved nothing. They wouldn’t offer me the TS on autoship and just kept telling me that demand had exceeded supply, but never explained why they kept saying the single ship was available for hours after it apparently wasn’t. I placed my order at 1035 AM and they bumped it. I contacted Serious Skincare and they apologized and couldn’t explain why HSN had done that. I felt like HSN falsely advertised the TS as being available long after it wasn’t, and then wouldn’t own it or offer me the autoship option at the TS price. Shady. Now I wait for the charge to fall off my bank account…
Seanchai, beyond epic! I’m sorry for all that you’ve been through. It shouldn’t be this hard to order the TS. Lately it seems like ordering & returning HSN items is a part-time job. Where’s Fairemaiden? Is Mercury retrograde?
Hope you receive your two bracelet sets and can enjoy them without thinking about all the hassle. Take care.
Yikes & Oops!
I hear you, my account’s been a mess, lost out on most of the coupons I posted and then that
20% off valid for 1 day that Pinkdoll posted…..WAAAAAH…..major WAAAAAAH!
But I gotta say CS has been generally 90% awesome.
Last year there was a TS I missed ’cause my computer froze. It unfroze in the middle of the next night but CS was closed (CA. time) so I wrote an email and they GAVE me the difference of $40+ in spendable Kash to go ahead & buy the expired TS!
That’s an exceeds my expectations kind of Customer Service.
Sometimes, I’ve found if I’m not getting the exact help I need I say thanks & goodbye,
then call again and get another rep usually more experienced that fixes everything.
I just posted the “official” details on a 15% off $25+ coupon exp. 7/20 in the thread
COUPON UDATES & REMINDERS. Hoping that cheers you up! :womanwink:
Oh, forgot did you see another $25 Visa coupon, new #, new dates?
Seanchai- I didn’t have your problem with ordering but I saw the same red flag when I went to pay my bill today and it wasn’t even due yet? Was surprised to see it as it never was there before, I am wondering if there are some system glitches as well. I have even had things put in my favorites that no way I would even be interested in as well as have luckily caught things high ticket items in the past in my checking out box and I am the only one that uses my computer. I check my account & fav’s everyday now just to be sure nothing is in there and nothing in there to be ordered just to be sure. I had addressed it once as one time I had a big screen tv and popcorn maker in there and no way would I ever buy a tv online and was told it was a glitch. I have high security that I pay for on my computer so it is super protected so there is no way & again I am the only one that uses this computer so it makes me a little leery too with shopping. I have no other problems with my other online shopping sites so it must be an HSN system glitch? I hope it gets fixed soon for everyone 🙂
Just had another, less than stellar experience with CS on chat. First, the chat feature kept dying and now it seems it has been removed from the site altogether? I’m having problems with my second order this week (see my below message about the SSC TS.) Now I’ve discovered that HSN advertised UPS 3 day shipping, but really items are being sent UPS Ground?!? I agree–I’ve had more problems this month than every before. Customer Appreciation Month??? Not quite!!!
I feel your pain and sympathize with you. A similar thing happened to me also on the very same day. I got that dreaded red box saying my account had a problem…even though I had just sent them $150 above my normal payment to offset because I bought so much HeidiDaus. I have noticed that HSN credit card does not talk to HSN very well or the other way around. I had to call and make a payment with a live person to unlock. And my son who lives in my house was declined because my account had that issue with a Vance Camuto payment. His account had none. But they have a rule if anyone in the house gets the red message they block every account at that address. Also not feeling the customer appreciation. I weekly monitor the flex payments to make sure I’m ok… apparently there is a lag time between HSN credit card and the show. Mine happened during a serious skincare show also . When we saw the extended delivery of the middle of May my son canceled his order. However they customer service support is very good. They did all they could to correct every situation! Cudos to them.
My problem is a very minor one compared to everyone else.
I tried to vote “yes” as a Helpful Vote to feedback left for an item I was interested in.
The system said I had already voted on it, but I had never even viewed this product before.
I thought I would pass that along so HSN knows there’s a problem with that also.
Posted in Customer Service
04.29.16 1:40 AM