Price Adjustment Help
Two days ago I purchased the Sharif Tapestry bag online for $79.99. Today I received an alert that the price had dropped to $59.99. I immediately sent an email to customer service asking for a price adjustment. I watched the airing today with Bobbie Ray Carter and it aired for $59.99. The bag sold out quickly. As soon as Bobbie’s show was over the price went up to $99.99. Then I received an email response from Susan in customer service telling me they couldn’t adjust my order because the price was more than what I paid. The order hasn’t shipped yet. Please advise. Thank you.
For all we know HSN and JOY could be “grooming” the children to run the JOY company at some point in time.
I didn’t know that.
, I checked this and the current price is $99.90, so our Price Guarantee does not apply.
When I received the price alert I considered that maybe I should buy another purse at the $59 price and return the one I purchased 2 days ealier since it was too late to cancel the order. Then I thought I could ask for a price adjustment at the time since it was the lower price when I sent the email to customer service. Maybe I should have called customer service instead of emailed. Not sure if that would have made a difference. But I guess I thought wrong about the HSN price guarantee. I am a seasoned HSN shopper and I have purchased happily here for many years. Always recommend to friends and relatives. Thanks for your help anyway. I guess I learned a lesson from this on future orders and I shouldn’t order ahead of the show but I knew that Sharif purse would be very popular so I wanted to make sure I ordered before it aired. I’ve collected Sharif for a long time and I was hoping to see him on air today but Bobbi said he was ill. I wish him well. And you too. Thanks
Posted in Customer Service
05.24.16 4:06 AM