Presentations pop up and can't click on pictures
Is this a permanent change? The Q does this as well.
I prefer to click on the picture of the items.
The presentations are taking over the screen.
I have the same issue with videos appearing and cannot view pictures of items. However, my bigger issue is that, while using my IPad, as the product video is running, there is no sound. This happens only when attempting to watch a product video. I have sound on the live presentations. Just only on the product page, the previously recorded product video has no sound. Anyone know how this can be fixed on my IPad? Thanks for your help.
I don’t like the change either and prefer looking at just the pictures. It’s much faster to browse… If it continues I will just stop shopping here. We are the customer and should have the choice on what viewing method we choose.
@seca, thanks so much for replying. I don’t watch a lot of the video’s unless I want to see something Specific. The hosts don’t talk about sizing or material or much of the item details. i know where I can wear my clothes, or dress it up or down, 😀
Forcing me to view the presentation won’t work for me.
Best of luck with getting your issue resolved.
Again, Thansk so much for the reply.
Hi TACI – I complained about this same issue today but for a different reason: if you’re shopping with a device that does not have unlimited data, you waste a lot of your allotment watching video you don’t want to see.
But for your concern, if you stop the presentation video you can then click on the pictures.
It’s a shame that you have been waiting for 2 days to get an answer.
Posted in Customer Service
01.27.19 3:19 PM