Please be aware of the possible hazard of the packaging from Joy’s mini warmers
Just received the mini warmers that were the TS . They are packaged in styrofoam which breaks up, looks like cous cous, and gets caught in the holes of the warmer, inside the unit and the plug area. My husband and I took it apart to get all of it cleaned out. I also placed a call to Ingenious Designs to make them aware of the situation.
Please alert packaging about this.
Hello , I reported the condition of the delivery and the styrofoam removal that was necessary to our Shipping Team so they can be aware of your experience. Thank you for letting us know and I do apologize for your inconvenience.
I called Ingenious Designs and wrote to CS because I am concerned about the safety issue. In the instruction booklet it says " Do not obstruct airflow."
If the styrofoam is allowed to remain in the holes of the unit airflow will be obstructed.
Also,styrofoam can burn and omit harmful chemicals into the air.
Mine just arrived late today. The styrofoam was also totally disintegrated like couscous as well. Not only were the white pieces inside the warmer but the warmers themselves were broken. The box looked like it was retaped several times as well when shipped. I guess the styrofoam isn’t as long lasting as the scents which doesn’t make for safe shipping or safety using them if they survived the shipping.
Posted in Customer Service
02.27.16 11:57 PM