Playing Trivia tonight and didn’t receive my 200 tickets for question.
I WAS PLAYING TRIVIA THIS EVENING AND WHEN I PUT IN THE ANSWER ( METRO ) IT CAME UP IN THE LITTLE BOX I WAS CORRECT FOR 200 TICKETS. AFTER I CLOSED THE BOX AND AWAITED MY TICKETS A MESSAGE CAME UP THERE WAS AN ERROR PUTTING MY TICKETS INTO THE BALANCE. THE TICKETS SHOW UP IN REWARD HISTORY, BUT NOT IN MY ACTUAL NUMBER BALANCE UNDER MY NAME. I WAS AT 70,365 and should be 70,565 AFTER THIS ANSWER. I HAVE ONE MORE TRIVIA QUESTION FOR THE EVENING TO ANSWER NOW, WHICH SHOULD CHANGE MY TOTAL IF IT ADDS IT IN. IM SHORT 200 TICKETS. PLEASE HELP THANK YOU SAMSLILANGEL. AFTER MY LAST ANSWER ENTERED MY BALANCE IS 70,565 and should be 70,765. Please help.
- This topic was modified 1 year, 4 months ago by samslilangel.
We’re truly sorry for the inconvenience and thanks for bringing this to our attention! I know how important it is to get that ticket score up! Your concern has been reported to the Arcade Team. We will reach out to you once we have more info on the matter.
Thank you HSN Jordan!
Posted in Customer Service
01.28.18 9:55 PM