Payment Cancellation Not shown on Bank Statement?!
I recently purchased the Korres Pomagranite(2) and the Korres Wild Rose(2) lip butters because they are normally $12.00 and they were on sale for $9.60. Along with the sale, they were on 4 Flexpay and ended up being $2.40 for each Flexpay payment. I was so excited because on top of that it showed that they were on FREE SHIPPING! I was estatic and couldn’t wait to order them, so I did. Four total.
But, as I usually do, I checked my Bank Statement and it showed that I was charged $5.40 Four Times rather than $2.40 four times… I was confused and checked my FLEXPAY MANAGER on HSN.com and it showed that I had paid the first payments for all 4 of them and that I had paid only $2.40 for each. I was confused because those payments were not matching up.
So while the orders were still being processed, I decided to cancel the 4 orders in order for my money, $21.60 total, to be processed back to me. My ORDER HISTORY on HSN.com shows that all four orders were cancelled and the orders are no longer shown/on my FLEXPAY MANAGER. But my BANK STATEMENT still shows that the four payments of $5.40 to HSN…. are still pending. I am waiting for those payments to become deposits back into my BANK ACCOUNT and I’m just asking for someone to explain to me why this has happened…
THANKS FOR ANY RECCOMENDATIONS!
P.S. PLEASE TELL ME I DON’T HAVE TO CALL CUSTOMER SERVICE! ONE WOMAN WAS REALLY NICE BUT ONE WAS REALLY MEAN AND I DON’T WANT TO DEAL WITH HER OR ANYONE LIKE THAT! THANKS!
I guess it helps me understand what happend, but why? Like if I was full of money than that is understandable, but like most people I am not. I think this is only because of the holiday season. Business is business. And HSN must make enough cashflow to meet the inport-export flow. I am assuming that this is the case.
Either way, I don’t make enough, and I like making these deals happen, but I can’t be waiting for $5, $10, $15, etc. to be returned to me especially if I am making many different orders. It’s is a little ridiculous and my businees means a lot to me and it should to HSN as well.
Any my rant is over, for now. Thanks for the “insight”. =)
Ok, So my money was paid back to me in full but what I don’t understand is why that happened? Like ok bottom line, everything worked out, but I still didn’t get my Korres because of this mishap… SO can someone just explain to me why this occurs?
What about a canceled order thru the HSN charge?
I’m sorry for the frustration this has caused. When an order is placed, the original price minus promotions is authorized with the bank. Once the order is canceled, we notify the bank to release the funds but it is up to them on how quickly they do it. You’ll need to check with your bank on their normal authorization release time frames.
Posted in Customer Service
11.24.16 10:57 PM