Paging an HSN MGR or Supervisor please help for gift item questions
Hello HSN Manager or Supervisor:
Can you please have an HSN Manager or Supervisor reply to this question?
I am thinking of gifting this item:
2.2 lb Cool-Touch Roto Deep Fryer – Black
#1) Can you please tell me if this item comes with a prepaid HSN UPS or USPS return label, preferably UPS return prepaid label which also includes the Return Merchandise Authorization Fee UPS would charge to pick up the item from my hands and scan it in for return. (I get UPS deliveries every day so handing it over to my UPS carrier would be easy for him to accept and scan it into his UPS device for UPS return.
2) I need to know exactly who ships the item out to me, and if they will have a UPS RMA Prepaid return shipping label included i with the HSN invoice, especially since this is a gift, and I am homebound and can only return damaged or defective items by handing them to my UPS carrier and having the UPS RMA prepaid shipping label in my possession to place on the package. Then my UPS carrier would scan the item in and return it to name & address on the prepaid RMA return shipping label.
3) Of course I hope the item arrives working beautifully and working through the HSN 30 day return period, and that if need be a Manufacturer’s 1 year warranty would be in effect to contact via telephone here in the U.S. a live person should a problem occur, so need to also know if DeLongi also includes their written 1 year warranty for this Delongi Roto Fryer.
4) Last question please HSN: Who pays for the DeLongi return shipping if item needs to be shipped for service or replacement to them, and I need to ship back this item and not bring it into any Delongi repair center by car since I no longer drive and am now homebound, which is why I only order from organizations which can accommodate my disability needs?
I also need the model # for this particular Delongi Roto Fryer since there are different versions for this item, so please do include the specific model # for this HSN item along with your reply to me, and again many thanks HSN for everything:).
- This topic was modified 1 year, 7 months ago by redman1.
I would be happy to help you with your concerns, @redman1. The De’Longhi Cool-Touch Roto Deep Fryer, Model #D28313UXBK, ships from the manufacturer directly and does not include a prepaid EZ Return label. You would be responsible for the return shipping unless the fryer is damaged or defective. If it is, we will contact UPS directly to have it inspected and they will pick it up from your home at no cost to you.
You can speak with the manufacturer at 800-322-3848 for more details and cost information on any repairs or replacements that are needed after the 30 day time frame. At this time, I am unable to see that a warranty is provided. You can find out more through the provided number. I hope this helps.
Many thanks HSN_Angela:).
Posted in Customer Service
01.19.18 6:06 AM