Watch
HSN Live HSN Program Guide HSN Items Recently Aired HSN2 Live HSN2 Program Guide HSN2 Items Recently Aired HSN Now Channel Finder Shop by Remote Show Hosts
Fresh Start Mondays Adam's Open House Good Eating Welcome Home with Alyce Wake Up Beautiful Beauty Report Obsessed with Style The List Shannon's in the House Fashion Fridays Saturday Morning Now That's Clever with Guy Shopping with Colleen Create the Life You Love
Connect
Blog - The Buzz Community Arcade HSN Everywhere HSN Now Share Squad Share Your Style Customer Service
Close
  • Hello, Guest
    Sign In
    • sign out
    • order status
    • flexpay manager
    • 0
      alerts
    • payment methods
    • Auto-Ship® Manager
    • account updates
    • track easy returns
    • spendable ka$h
    • manage preferences
    • hsn card - apply now
    • hsn card - pay my bill
    • hsn card - offers
    • sign in
    • create account
    • single order lookup
  • Favorite Icon An icon that is a red heart.
    favorites
  •  
    Bag Icon An icon that looks like a shopping bag. my bag
  • today's special
  • Fashion
  • Shoes
  • Handbags
  • Home
  • Luggage & Travel
  • Electronics
  • Beauty
  • Jewelry
  • Kitchen & Food
  • Health
  • Crafts & Sewing
  • New
  • Exclusive
  • Sale
  • Clearance
  • See All >
Apparel see all
Activewear Dresses Intimates Jackets Jeans Loungewear & Sleepwear Pants & Leggings Sets Shapewear Skirts Sweaters Tops
Plus Sizes: 1X-5X,
16W-34W
Handbags see all
Shoes see all
Fashion Accessories see all
Men's Accessories
Featured Brands see all
Antthony Design Originals Anuschka Avec Les Filles Colleen Lopez Collection Comfort Code Curations Diane Gilman Dooney & Bourke G by Giuliana IMAN MarlaWynne Nina Leonard Patricia Nash Rhonda Shear Skinnygirl Vanity Fair Vince Camuto WVVY by Fitty Britttty
Featuring
New Apparel Customer Picks HSN Exclusives The List With Colleen Lopez Obsessed with Style
Shoes see all
Booties Boots Comfort Flats Slides & Mules Pumps & Heels Sandals Shooties Sneakers & Athletic Slippers Wedges
Socks see all
Wide Widths
Kids Shoes
Mens Shoes
Featured Brands see all
Birkenstock Bearpaw Baretraps Bzees Clarks Charles by Charles David Donald Pliner easy spirit FitFlop Jambu Jessica Simpson Matisse Minnetonka Naturalizer Sam Edelman Skechers Sporto Vince Camuto
Featuring
New Arrivals Customer Picks HSN Exclusives Shoe Solutions Shoe Lover's Closet
Handbags
Backpacks Clutches & Evening Bags Crossbody Bags Hobo Bags Mini Purses & Handbags Pouches & Cases Satchel Bags Shoulder Bags Tote Bags Women's Wallets & Wristlets
Featured Brands
Anuschka Anne Klein Betsey Johnson Born Clever Carriage Dooney & Bourke Jessica Simpson Mary Frances Patricia Nash Sam Edelman Steve Madden Vera Bradley Vince Camuto
Bedding
Sheets & Pillows Blankets & Throws Mattresses
Bath
Furniture
Home Décor
Candles Faux Plants & Wreaths
Lighting
Rugs
Garden & Outdoors
Décor Garden Center Tools & Equipment
Luggage & Travel
Luggage Travel Accessories
Pet Care
Specialty Stores:
Home Refresh
Home Appliances
Air Purifiers Fans Vacuums & Floor Care
Cleaning & Laundry
Laundry Care Specialty Cleaners
Storage &
Organization
Closet Organizers Kitchen Organization Shelving & Racks Storage Bins
Home Improvement see all
Automotive Lighting & Electrical Security Tools & Tool Sets
Holiday
Patriotic Valentine's Day Easter
Featured Designer:
Christopher Knight Craig Conover Giuliana Rancic & Lonni Paul Julien MacDonald Patricia Altschul
Featured Brands see all
Beautyrest Bell + Howell Bissell Concierge Collection Country Living Dyson Happy Place Hoover Huggable Hangers iRobot La Z Boy Lucid Origami Safavieh Shark South Street Loft Warm & Cozy
Luggage & Travel
Carry-on Duffel & Weekenders Hardside Luggage Luggage & Travel Bags Luggage Set Travel Accessories Wheeled Luggage
Featured Brands
Samantha Brown Baggallini Jessica Simpson Royce Ful
Electronics see all
Computers see all
Desktops Laptops Computer Buying Guide
Cell Phones see all
Cell Phone Accessories
Tablets
Tablet Accessories
Portable Chargers
Wearable Tech
Fitness Bands Smart Watches
Cameras & Video
Cameras
Audio
Headphones Speakers
TVs & Home Theater
TVs Media Streamers
Home Office
Printers Shredders Accessories
Smart Home
Home Security
Video Gaming
Game Consoles Video Games
Car Electronics
Featured Brands see all
Amazon Apple Arlo Bose Canon Fitbit Google HP Lenovo LG Microsoft Nintendo Ring Samsung Tracfone
Beauty see all
Bath & Body Fragrance Hair Care Makeup Men's Grooming Nails Skin Care Tools
Featured Brands see all
BeautyBio Beekman 1802 Benefit Cosmetics Clinique Carol's Daughter Doll 10 Drybar IT Cosmetics Korres Lancôme MAC Cosmetics Perlier Prai Signature Club A SKINN Cosmetics Smashbox Tan-Luxe Too Faced Tweak'd by Nature
Specialty Shops
New Arrivals Beauty Singles Top Sellers Value Sets HSN Exclusives Auto-Ship Beauty Report Wake Up Beautiful Minis
Jewelry
Rings Earrings Necklaces Bracelets Watches Brooches & Pins Men's Children's Jewelry Solutions Jewelry Storage
Material
Gold Sterling Silver Gemstone Diamond Moissionite Cubic Zirconia Pearl Turquoise Jade
Brands
Jay King Heidi Daus Bellezza Absolute Sevilla Sterling Silver Colleen Lopez Rara Avis Marla Wynne Patricia Nash Jade of Yesteryear Herkimer Mines Rarities Fine Jewerly Chaco Canyon Delmar Jewelers Alex and Ani Judith Ripka Bulova Sieko Watches Bali RoManse by Robert Manse
Featuring
New Arrivals Customer Picks Fashion Jewelry Bridal Jewelry Personalized Inspirational Under $50 Under $100 Sale Clearance
Kitchen & Food see all
Appliances Bakeware Coffee, Espresso & Tea Cutlery Food & Beverages Indoor & Outdoor Grilling Kitchen Gadgets Kitchen Tools Storage & Organization Tabletop & Bar
Specialty Stores
Customer Pick Healthy Cooking & Eating Top Branded Appliances Top Kitchen Deals
Appliances see all
Blenders Fryers & Air Fryers Pressure Cookers Ovens & Toasters
Cookware see all
Cookware Sets Frypans & Skillets Sauce Pans
Food & Beverages see all
Appetizers & Snacks Desserts & Confections Seafood, Meats & Poultry
Featured Chefs
Anne Burrell Curtis Stone Jaime Gwen Ming Tsai Wolfgang Puck
Featured Brands see all
Cuisinart Dash Kitchen Debbie Meyer® Elite KitchenAid KitchenHQ Ninja Origami Philips
Health & Fitness
Exercise & Fitness
Activewear Fitness Equipment Fitness Trackers
Home Health Care
Daily Living Assistance Health Monitors Pain Management
Vitamins & Supplements
Immune Health Vitamins Weight Management Antioxidant Vitamins Heart & Cardiovascular
Outdoors & Recreation
Personal Development
Personal Care
Face Coverings Massagers Oral Care
Featured brands
Andrew Lessman Bike USA Copper Fit Dr. Ho Drive Medical Fitbit HoMedics IntelliWHiTE® MISSION™ ProForm Teeter Tony Little
Scrapbooking see all
Card Making Cardstock & Paper Die Cutting Scrapbooking Kits Stamping
Painting see all
Paints Painting Brushes & Tools
General Crafts see all
Art Supplies Craft Kits
Craft Books &
Software
see all
Adult Coloring Books
Sewing & Quilting see all
Quilting Kits Sewing Machines Sewing Tools
Knitting see all
Quilling see all
Craft Room Storage & Organization see all
Cabinets & Tables Carrying Cases & Bags Organizers & Trays
Cake and Cookie Decorating see all
Featured Brands
see all
Anna Griffin Brother Crafter's Companion Cricut Diamond Press Heidi Swapp Janome Silhouette Singer Spectrum Noir Totally Tiffany Tombow We R Memory Keepers Xyron
Departments see all
Accessories Apparel Bed and Bath Crafts & Sewing Fan Shop Health & Fitness Home Handbags & Wallets Jewelry Kitchen & Food Shoes
Top Clearance Stores
Just Reduced On-Air This Week 5 Star Customer Picks As Is Products
Shop By Price
Under $25 Under $50
close
today's special
SPECIAL DEALS ON CURTIS STONE COOKING ESSENTIALS
FREE SHIPPING ON CLEARANCE WHEN YOU SPEND $75 OR MORE
TODAY'S TOP SAVINGS HURRY—LIMITED TIME ONLY
BACK TO HSN.com

HSN Community / Forums / Customer Service / Packaging Delay

HSN Community
HSN Community
Sign In
×

PROFILE

Profile
Notifications
Update Avatar
Settings
Sign Out
×
Community
HSN Community

Packaging Delay

  • luvmytzu2
  • 12.07.16 3:23 PM

Hi Customer Service,

 

On Dec.5th I ordered 529-248 in blue for a gift.

It was in stock when I ordered and went through the regular order confirmation.

It is still in processing and not packaging.

I received a letter from HSN that they oversold this item and will keep order open until 1/4/2017.

 

I’m really disappointed. Do you have any more info about if/when this will be restocked. If it’s faster to get the red or black that is fine too. 

 

I really hope becomes available and that this gets shipped soon. I do NOT want to cancel. I am hoping to actually get the item.

 

Thanks

sort replies - newest | oldest
    • truthful1
    • 08.01.16 3:49 PM

    I agree, this was not a nice comment.

    • kemiqueen
    • 09.14.16 10:12 PM

    :robotindifferent:

    • dynac
    • 09.15.16 6:42 AM

    So are you no longer concerned regarding the coupons? I was thinking you were so upset with it you were writing corporate.

    • kemiqueen
    • 09.15.16 1:37 PM

    ? It’s a computer. U said u think a computer decides. LOL

    • kemiqueen
    • 09.15.16 1:39 PM

    I sent 4 22-page documents to 4 different HSN addresses regarding this issue. Yes, I am concerned. ?

    • dynac
    • 09.15.16 5:49 PM

    I wasn’t sure at first if there was some human input as to who got what for awhile and then I noticed how many coupons were sent that didn’t even apply to the person that got them.I hope all your efforts will pay off as far them changing things.At least you took action to show them how people actually felt..HSN should appreciate that.I guess I am the type person that wouldn’t have bothered with it and just spend elsewhere.I do feel they are going have to do better with shipping too.While none of us order things on here that we need that fast its just a bit annoying that your money gets zapped,then it sets in packaging for days and then over a week or longer to receive..Things like that make me very nervous during holidays when I am sending gifts so I usually buy elsewhere during that time.You are a concerned person to have taken your time to get all the information together and send it to them.I appreciate it because anything that can save us money helps us all.

    • kemiqueen
    • 09.15.16 6:30 PM

    ? Thank u for expressing your appreciation. Only 2 ppl thanked me, so I feel like moving on from the topic.

    • lemire
    • 09.15.16 6:37 PM

    Thank you Kemi for your countless hours in combining what was probably hundreds of comments from us and delivering them to corporate.  You’re the best!!!

     

    emoticon37.gif

    • kemiqueen
    • 09.15.16 6:42 PM

    ? U r welcome. That makes 2 ppl who thanked me on their own and 2 who thanked me based on this conversation. It has been 10 days. My friends didn’t even thank me. I QUIT.

    • lemire
    • 09.15.16 8:50 PM

    Kemi – please don’t ever “quit”.  You began a movement to get people to state their opinions on HSN’s total lack of respect for hundreds of people who all think the same thing – their coupons are plain and simply not fair.  

     

    I know you have been collecting the responses but this is the first time I read that you actually sent them to corporate.  If you said this in another thread I didn’t see it.  

     

    Many people owe you a thank you and if I were you, my feelings would be hurt too.  I have lived a lot of years wondering why it is so hard for people to say “Thank You.”  I have handed people a gift and they comment but don’t say thank you.  My biggest pet peeve are all the “ladies” out their that don’t even send out thank you notes after a baby or bridal shower.  We live in a very “rude” society.  When a simple thank you becomes so hard to give – I have to ask myself – who on earth raised you?  Didn’t your mother insist on the simplest of politeness by teaching you please and thank you?

     

    Many may not have thanked you.  Many have never thanked me either for things that have nothing to do with HSN.  It is a society problem – but it doesn’t mean that all these people that should have said thank you are bad people and don’t appreciate what you’ve done.  

     

    With that said, Kemi, I know you worked your a** off on this cause.  And many people should give you a shout out.  But even if they don’t – don’t leave us Kemi!  I look to you as a friend and you have much more to offer here in The Community than just your quest to fix the coupon issue.  

     

    We need you here to help with many other issues here also.  And we need you here because you are just a very good person and I enjoy all the conversations we have had.  Hang in their my friend.  

     

    friends2.gif

    • RetlawG74
    • 09.16.16 7:21 PM

    ? I think it goes without saying that all your efforts and research in all topics are very much appreciated! Sorry if didn’t come out and Thank You, but with all the website problems been concentrating on just Arcade and checking in periodically. Been only checking the website problem updates and so forth. It’s really sad that so many people are getting their feelings hurt in the community. You’re now the 3rd person who has mentioned not coming back and that’s really a shame. You should be proud of your efforts and yes we really appreciate it!!

     

    The community is supposed to be fun and light, but lately it’s turning into a soap opera filled with gossip, intrigue, rudeness, and vague insults. This is why we avoid public social media and now we’re seeing alot of the same patterns here too. Hope you change your mind and come back, because you will be missed! Remember you are a “Warrior!” Thank You For Being You!! :heart:

     

     

     

     

     

    • kemiqueen
    • 09.19.16 7:42 PM

    ? Thank u for always having my back!!

    • RetlawG74
    • 09.19.16 10:09 PM

     of course ?! So glad you are back! 🙂 

    • SweetheartPines
    • 09.19.16 11:02 PM

    Arcadia is a drama free zone (except for the fairly rare occasions when someone chooses to share a real world problem!)

     

    i must be in my own Arcadian bubble, because I’ve missed all the gossip and goings on Retlaw mentioned!  Maybe it’s all in the pm scene?  Or I’m just happily clueless!

     

    What I have seen is a lot of Arcadians voicing frustration and irritation about the weird goings on in the web site community and games.  People are getting so upset they’re checking out (not literally, they’re signing out!)

     

    Perhaps some updates and communication from the web site managers, Mayor Dave, Brianna, or the mods would ease the tensions.  People hate to feel they’re being ignored!  Being a community means there should be two-way communication.  Explain what’s been happening and how you’re addressing our concerns, maybe?

     

    It IS fun here–we had a gas on Friday trivia night last week, despite some bad site juju!

    • kemiqueen
    • 09.20.16 12:09 AM

    ? I noticed some friends aren’t here anymore, and that is sad.

1 2 >
POST A REPLY
You must be logged in to Post. Sign In?

Conversation Info

Posted in Customer Service

19 Replies

09.20.16 3:11 PM

0 Participants

Product Mentions

No products have been tagged in this conversation

Back to Top

Modal title

HSN Community / Forums / Customer Service / Packaging Delay

You must be logged in to create new topics.

Edit History

Edit History
blank

Report as Inappropriate

Report as Inappropriate

blank

Messages


FLEXPAY Get what you want now and pay it off in easy installments. It's instant gratification that'll make your budget happy, too.
 
30-DAY RETURNS We test every product and want you to love what you buy. But, if you don't, just send it back. You can return most items within 30 days.
Get To Know Us
  • About HSN
  • About Qurate Retail Group
  • Careers
  • Affiliate Program
  • Show Hosts
  • HSN Cares
  • Submit Your Product
  • Submit Your Product – The Big Find
Our Policies
  • Returns & Exchanges
  • Privacy Policy
  • Security Policy
  • Community Guidelines
  • Conditions of Use
  • IP Closed Captioning
  • ADA Accessibility
  • CA Supply Chains Transparency
  • Electronic Waste Recycling Information
Shop With HSN
  • Brands
  • Gift Cards
  • HSN on Mobile
  • Program Guide
  • Channel Finder
  • Shop By Remote
  • HSN2
  • HSN NOW
  • HSN Outlet
  • HSN Everywhere
  • Site Index
Important Info
  • Recall Information
  • Give Us Feedback
Contact Us
  • Call to Order 24/7
  • 1-800-284-5757
  • Customer Service — 8AM-1AM ET
  • 1-800-933-2887
  • Email Us
  • Live Chat
  • FAQs
Sign Up for Email and Save
Join our email list and save 15%. see details
submit your email address to receive 15% off coupon
Manage Communication Preferences
Let's Get Social
Facebook Twitter Pinterest YouTube Instagram Snapchat
HSN Card HSN Card
  • Open an HSN Card and Save $40
  • Learn More
  • Pay Your Credit Card Bill
The HSN Logo A part of Qurate Retail Group
  • QVC
  • Zulily
  • Ballard Designs
  • Frontgate
  • Garnet Hill
  • Grandin Road
  • Ryllace

Copyright © 2018/HSN, Inc. All Rights Reserved. HSN and HSN.com are registered trademarks of HSN Holding LLC,
U.S. Patent No. 7,756,758