Orders in "packaging" TOO LONG!
I sure wish HSN could improve on the lengthy time between when an order is placed and the actual shipping. I placed 3 orders on July 11th, one of which I knew was going to be delayed. The other 2 orders state delivery in 3-7 business days, like all my other orders. Today, the 15th, both still say in packaging. It is frustrating for HSN to take so long to process orders. I know it is free shipping for these orders, but good grief, free shipping is what you offered, so don’t let that be an excuse. For a company of your size, I think improvement in this particular area would be welcomed by many customers. Looking at past blogs, forums, threads, etc. this seems to be a major topic of frustration. Come on HSN, get with it, an order that was placed on Monday and still showing in packaging on Friday is unacceptable!!
Hello and welcome to posting in the Community. I can understand seeing the word ‘packaging’ status may suggest your delivery is stalled but it isn’t. Packaging is a process that includes several steps prior to shipping. When the orders were placed, the delivery date for Ground shipping was estimated for 7/21 for both your orders and that estimate is on schedule. You’ll receive an email confirming shipping with tracking very soon.
Thank you for replying. I don’t believe I implied I thought my order was “stalled.” My post covered a bit more, but thanks for the condescending explanation on HSN’s order processing steps, you were most helpful!
I ordered some vitamins on the 10th and it is still packaging here on the 16th, thats 6 days. Then it takes 5 days to get to Hawaii so I am waiting around two weeks for my orders. I am moving back to Ohio Aug 1 I hape it gets here before then
I have heard through customer service that some items are sent through the company that makes the stuff and HSN doesnt have any control over the time limit it takes to send out, I would advise HSN to tell these companies how long to to get it mailed out as customers get angry at them, like Andrew Lessman now 8 days and counting and not mailed out yet. Will be the last I buy from him.
This is so frustating, I too ordered vitamins on Oct. 17 and still in packaging, that is a full 14 days.
After nearly 20 years of shopping here has never happened before. Something fishy here.
Posted in Customer Service
11.01.16 4:07 AM