Order still in packaging
I ordered a silhouette cameo machine and it’s delivery date is November 9th and it’s still saying it’s in the packaging stage and it’s November 4th! I’m a first time customer as well and the installment payment has been taken from my PayPal account but still no order status change or emails of confirmation that it’s been shipped. I also ordered one of the Christmas laser light’s but PayPal is not showing it took out its first installment payment and I don’t understand why as when I ordered my cameo the money was taken immediately but not on this order. Can someone look into my account please and let me know if it’s going to be shipped or if something is wrong. Thanks.
, we definitely have both of your orders in our system! Unfortunately we’ve had some delays with shipping in one of our warehouses which has caused some items to not be shipped right away. Your Cameo machine is one of the orders that has been affected by the delays which is why it hasn’t been shipped yet. We’re working diligently to get these orders out the door and will be sure to notify you via email as soon the order ships. Your other order is on an extended delivery and is expected to be to you by 11/21/2016. Once that item is sent to our warehouse for shipping, the charge would then be made to your method of payment.
rena, thanks for your post. Glad that you liked the pearls and hope that you enjoy the turquoise necklace as well. Feedback such as yours is what keeps the thread going!! And if you come across a deal, don’t forget to let us know!
Hi rena347, I am so glad you like the thread and found some deals you like. Thanks for sharing.:womanhappy:
Posted in Customer Service
12.13.15 3:00 PM