Called customer service about 1 missing from a 3 pack and the3 pack was $69.99 was told I could return them or get a partial refund of $14.58. $10 less than I paid for them. I didn’t think that HSN was in the scam game. So right now.
Will be returning order. I am not paying for three and only got 2 and the y’all would not even deduct 1/3 of the cost only $13. That makes me pay $10 for the one I did not get. Will think twice before ordering again.
Hi @traverse, I completely understand that you wanted to return the item. But I just wanted to clarify my offer of refunding your first FlexPay which was $22.67. That is just under the cost of what one of them would possibly cost on their own as I can’t refund more than what you paid.
I really am sorry to hear that you’re missing an item from your 3-pack @traverse. Under normal circumstances that would be the most we can offer. But seeing that you’ve been with us for a long time, I’d be more than happy to refund your first FlexPay.
Posted in Customer Service
01.18.19 1:30 PM