Order & Shipping.
I ordered a computer on 12/29/2018. Paid the extra $27.72 for 2 day shipping. Est delivery was 1/2/2019 it is now 1/3/2019 and when i track my order it states it is in Memphis , TN and now est delivery is tmrw. Still not $27 2 day shipping more like should’ve been free 3-7day shipping.
Well I received my order 1562353707 and as soon as I opened it I could tell the item had been returned to HSN by someone! I opened the box and items were missing! I told the chat person that and she is sending a replacement but I have to wait to get it 4 to 7 business days! I have already waited long enough to get this one! I asked for faster shipping and they said no. Oh! But, they are sending me a shipping label to return the other one for free! Well I hope so! A defective product that I would have to pay to send back when it was sent out by HSN!!! Made it sound like they were actually giving me something for free!
I really am sorry to hear that your order hasn’t been received as of yet @marce84. It looks like it’s because the holiday fell during your delivery time frame. To make up for the inconvenience, I’ve issued you a refund for your shipping to your method of payment. You should see your refund of $27.72 to your HSN Card within 72 business hours.
Posted in Customer Service
01.04.19 7:53 PM