Order History NOT accurate
I ordered a tsv Tracphone less than a year ago, Samsung Galaxy Grand Prime and no one can find my order information.This is very frustrating!I can’t remember the date does anyone else remember this TSV?
@velveteenrabbit7 – I am sorry that you were unable to see some of your items that you have purchased recently. I just took a look at your order history and was able to see the items you purchased back until 5/5/16.
There are two ways to check your orders:
1) Order Status (which goes back 30 days)
2) Order History which goes back 1 year from the current date.
I don’t see where anything is missing from your current order history. Please let me know if there is any thing else I could assist with.
Krissy, I am well aware of both ways to check orders. LOL How would you know what was missing since it’s not showing up?!? I assure you there are a lot of items missing from the list!
There is a problem with the order history, I looked yesterday and my history was missing at least 3 items I have received in the last 3 weeks. I quickly scrolled through it and discovered many items missing.
Hi @angmyz, I took a look through our Today’s Specials going back a year and I truly am sorry, but I don’t see that we had the Samsung Galaxy Grand Prime as a special. Are you sure you purchased it through us?
Posted in Customer Service
05.02.17 8:02 PM