Order Canceled by HSN!
Yesterday afternoon I had ordered a Nicky Butler ring for which I received a confirmation of my order. This morning when I checked my order summary I noticed it was not on my order summary. I called Customer Service and was told the order had been canceled. When I asked why I was told “not enough info”. When I asked what this meant I was told by the rep “it is a generic term” and she didn’t know what that was. I have been a customer since the 1980’s and was really surprised that this happened. If they needed more info couldn’t I have been contacted by phone? She asked if I ordered on-line which I did. Of course, the item in my size is now sold out but she could put me on wait list which I declined. Am very disappointed in HSN customer service. Since the item was canceled by HSN a notification of why should have been sent either by e-mail or phone but I received nothing! Am I angry? Yes, yes, yes!!!!
Carol’s Daughter monoi perfume was returned, but Not by me, the customer who ordered & paid in full for it!
What is the problem with Carol’s Daughter??!!
This is the second time that Carol’s Daughter could not fill an order for me!!
Why was my order “NOT FULFILLED” & “RETURNED” by HSN. On 07/21/18 I order Carol’s Daughter 3.4oz Monoi Perfume and was really looking forward to it. But, now I have received two emails from HSN stating, first that the order was returned (I never even received it yet) AND second that it was UNABLE TO BE FULFILLED.
Is there a problem with Carol’s Daughter? Because I had a problem with an auto-ship order I placed in the past? If so, I will no longer purchase from Carol’s Daughter. I do not want to be disappointed any longer. It is a waste of time trying to make purchases from this vendor, only to not receive the items I want!!!
HSN, please correct this problem for future items !!!!!!!!!!! PLEASE!!!!!!!!!!!!!!
@jan924, I’m so sorry to hear that your order didn’t go through properly. I can definitely understand your disappointment. I’ve reviewed the order and it’s showing as “incomplete” on our end which would indicate that something went wrong during the order process. I’ll be sure to forward your feedback to our leadership team in regards to this and have also placed a $10 store credit, Spendable Ka$h, on your account for the inconvenience. The Ka$h will be available for use on any future order until September 26.
Posted in Customer Service
08.06.18 10:15 PM