Note to IT Department
I purchase items using HSN.com constantly. Lately, I have encountered a problem with the system. I just made a purchase of multiple items and got the confirmation screen (It’s Yours). Then I went back in shopping and added new items to my cart. The items showed up in my cart, but when I cllicked on CHECKOUT, the last screen came back up for me to purchase again the items I had already just purchased. This only happens if I purchase something, and then go back in to purchase again. The screen is not refreshing. I have to logout out and come back in to get the process working again. Just FYI…
@corpexec, thanks for alerting us of this. I’d like to forward this to our web team so that they’re aware of the issue. Can you let me know what browser and version you’re using when experiencing this error so I can let them know? Thanks in advance!
Thanks Kyle for your help. What a beautiful baby you are holding!!! Internet Explorer 7.
When I checked my cart this morning it had 4 Blu-ray players, some with protection plus and and a TV. All total $1,789.60. I haven’t even looked at blu-ray players or TVs.
Posted in Customer Service
09.28.15 3:01 PM