No PREPAID return shipping label
SHAME ON YOU HSN. what is up with HSN no longer providing a prepaid return label, and on large, pricey items especially? Is this a tactic to discourage returns? It is extremely inconvenient especially for those of us who are not mobile, to take items to the post office and wait in line etc…
I will no longer order from HSN as the only advantage over purchasing from retail was the convenience and that is being taken away.
If it’s an item that ships from the vendor’s warehouse, more than likely there will be no prepaid return label. Most fitness equipment, for example, is shipped directly from the vendor. I’ve read on these boards how expensive shipping those items back can be.
I think HSN should be up front and list as part of the product description if an item, should you need to return it, will not have a prepaid label. That is important information and I’ve read too many horror stories of customers being blindsided by this.
, I’m sorry to see you have to return a recent purchase. Sadly, not all of our partners participate in the EZ Return Label program. Please remember you should never have to pay to return a damaged or defective item. Please let me know if you need any assistance with your return.
Velvet congrats again:smileyhappy:
Posted in Customer Service
02.02.16 3:07 AM