No Easy Return Label
I purchased an item that shipped directly from the supplier. Not being overly thrilled with it I checked the packing slip for a easy return label. There wasn’t one. I logged in to see if I could print one and the only option given is to pay for return shipping. I calculated the return shipping, $45.69 using USPS and UPS was only slightly cheaper. The item only cost me $55 dollars and change. I understand that the supplier may not be able to print a return label, but at least HSN could allow the customer to print one from their website considering they have a working relationship with UPS and USPS for reduced shipping charges. Am I the only who is just a little outraged by the lack of easy return labels?
and Both of your guides have been requested.
I’m sorry for the disappointment with the lack of a return label. Items that ship out and return to our partners warehouses are not eligible for our return label program. I can understand the desire for a return label in this situation however, and I’ll forward this feedback to our warehouse for you.
Posted in Customer Service
12.20.16 1:33 AM