New very disappointed customer
I ordered an item on flex pay with my own credit card I got a pop up saying I was approved for an hsn card I used the discounts provided and got an amazing deal for a Cricut. The order was cancelled I called in and they said redo it but I could use my 15% off because it was already used, that order got canceled as well. I call back and they say they don’t know the problem and transfer me to commenity bank it’s a credit card issue they say everything is fine redo it. so I try a few more orders and they all canceled but one. I was extremely excited to get the new Cricut, I get a notice that it’s on Back order. It should be here the 23rd. I was so excited, well I got a notice that the Cricut order was canceled due to the card being declined. I call in because this is a new card and hasn’t been used they told me the funds are being held for all the canceled orders and funds would be released on the 2nd. I went to order my product again and it’s sold out. Today I received numerous letters saying I didn’t qualify for flex pay and had someone told me that over the phone when I kept calling my order would be being shipped right now. I used my personal credit card on finishing up Christmas since I was able to get this on my HSN card. After speaking with customer service and finding out there is nothing I can do and I will not be getting the Cricut explore 2 I am extremely frustrated and sad that I even tried using hsn. She did assure me my other orders will be delivered this week and I had to laugh it is viynl and accessories for the Cricut they are pointless now!
That’s a really lame comment. Like sorry we screwed you and there is nothing we can do.well I’m sorry I tried using HSN and I’m sorry i didn’t just go out and buy one on Black Friday.
I’m so sorry to hear this. I know how disappointed you’re feeling 🙁 I wish we had more of the Cricuts available for you.
RULES FOR COUPON 163965
Coupon 163965 can be used on more than one item and can only be used once by its recipient and is valid for $10 off your order of $50 or more from HSN TV, HSN2, HSN.com, HSN Mobile or HSN Shop By Remote (where available). Coupon number is non-transferable. Coupons must be applied when order is placed. Excludes shipping & handling, sales tax, Today’s Special, Today’s Special Presale, This Day Only offers, and clearance items and can only be applied to the first shipment of AutoShip items. The use of this coupon may disqualify the order from inclusion in other promotional offers or discounts. Coupons cannot be applied to or combined with other coupons. Coupon is not valid for Arrow Sewing, Charitable Contributions, Dyson, Gift Cards, iRobot Roomba 880, Janome, Samsung Large Appliances, Selected Footwear, Electronics and Gaming. We reserve the right to cancel orders when unexpected coupon system errors occur or in the case of abuse, misuse or fraud in connection with the coupon number. Offer is valid 9/6/2016 – 9/7/2016. Coupon Expires on 9/7/2016 at 11:59 PM ET.
I used it on two Korres items
Korres 3 pc Coconut Guava $32.50
korres 2 pc Yoghurt showe Gel $ 24.50
So ,it can be used on multiple items that add up to a $ 50 purchase
Hi ?, did you happen to get the details of the coupon? Multi or single item in particular.
I haven’t used it yet so if you can recall it would be really appreciated by all. Thank you!
Posted in Customer Service
09.07.16 1:46 PM