Need Help with Return
I recently returned item 568-057. I tried using it for my legs but it made my hip worse. I tried it on 3 separate occasions and all 3 times my hip was hurting for at least 3 days after each time. At the time I purchased it I was sure it was going to help so I purchased it in full at the time but unfortunately, it made it worse for me. It was delivered/returned on 10/10/17 at 2:21 p.m. Could you please look into this for me?
My daughter and I purchased a Proform treadmill from HSN a few weeks ago. They shipped the incorrect one.(according to customer service it was a treadmill they don’t even carry). We requested it be returned and replaced with the correct treadmill. They told us we need to box and crate it back up for shipping. This was not our mistake. The second treadmill shipped a few days later was the incorrect treadmill once again. I told the shipper to take it back. We have place numerous calls to customer service, so called supervisors and were promised many solutions to fix it. I was told if they ship another treadmill she couldn’t guarantee it would be the correct one. (how crazy is that?) I paid someone $100.00 to repack it. We were told a shipper had called numerous times to try and pick it up . Not true. We finally got the shippers number and he cant pick it up till next week. It is a large very heavy box and crate and on my driveway. They have charged us 2 of the 4 payments owed for a treadmill we did not order or do not have. HSN is the worst company I have ever dealt with. Their customer service skills are 0. They respond as if it is our problem that they keep shipping the wrong item. I want my money refunded asap. VBG
Thank you, Krissy. I appreciate you letting me know and getting back to me.
Hi @poochers59, I’m sorry to hear that you had to return the Lounge Doctor leg rest. Please allow 8 days from the date it was delivered to the warehouse to allow them to process it. If you do not see your refund by 10/18, please let us know and we can look into it.
Posted in Customer Service
10.12.17 8:00 PM