I received my shipment yesterday…one item missing from the shipment! The invoice was included…indicated it was in this shipment BUT WAS NOT…and the tracked order also said it was DELIVERED…hopefully customer service will help with this
Thank you very much!
Replacement would be great…Thanks
Order. SCA ounce of gold + makeup kit
*HSN EDIT- Removed order info.
I’m sorry to hear something was missing. I’m happy to help, what was the missing order? Please send me a Private Message with the order number included.
Hi there, just wanted to bring back this bit of a zombie, but with good news… HSN really came thru for me in the end… they got the Fretwork 2 dies back in stock and once my return was processed they have shipped the replacment set to me at the Craft Day special pricing/shipping, etc.
Whoohoo! Thanks HSN!! You rock!
Now I can’t wait until the next craft day… July 6th!!!
I’m sure there’s more dies to buy. :womanlol:
Hi, thanks for your comment. I already had Fretwork one, and yes Fretwork 2 was available when I ordered it. Could not remember if I ordered it the day before or 2 days before. oh well.
ramatak is it possible that you ordered fretwork one by mistake? I know they were available a couple days before the 24 hour show. I dont remember the fretwork two being available before craft day?
Hi, I also wanted to comment on moreprimeland’s message. I ordered the AG Fretwork 2 dies,2 days before the show aired. Guess what I got? I got 4 dies and they were not even the ones showed on the program. Of course, theone’s I want are now out of stock. Packaging error??? I can’t even identify the dies. I specifically wanted the large dies. HSN gave me an $8 credit for a $50 ish dollar purchase that was wrong. Very odd. I will also leave a message on AG’s website and see what she has to say.
I just received my Fretworks II dies this morning and all five dies were there! Lucky you! You didn’t say, but I’m assuming you received the two 5 x 7 dies, and were missing the three smaller ones. Hope you get them. I think I would use the smaller ones more often.
Posted in Customer Service
06.15.16 7:45 PM